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Senior ACS Engineer FIN FusionERP

Oracle

Posted on October 21, 2019

5 - 6 years Cairo - Egypt

Any Graduation. Any Nationality

Opening 01

Job Description

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*As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Senior Systems Engineer, you will interface with the customer*s IT staff on a regular basis. Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.
Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor*s degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle*s core products, applications, and tools is important.
As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).


IT - Software Services

IT Software

Desired Candidate Profile

*
Position Overview:
Position is for a Oracle
Fusion Cloud Finance Functional Support Professional, preferably with
implementation background in Oracle Fusion Cloud Finance and Oracle eBiz-Finance
applications.
Responsibilities include
but are not limited to providing excellence in customer service support,
diagnosis, replication, resolving Functional and Technical issues of complex
and critical service requests. The focus of this position is to provide
Customer Service on a technical and functional level and to ultimately drive
complete and total resolution of each issue reported by customer.
Job Responsibilities:
The main role of a Support
engineer is to troubleshoot and resolve highly complex functional problems. The
key skills put to use on a daily basis are - high level of functional skills,
Oracle products knowledge, problem solving skills, and customer
interaction/service expertise.
Relevant working experience
Mandatory skills with 7
years of Experience in
Oracle Applications-EBS R12 Financial (Impl mentation/Upgrade)
Oracle Fusion Cloud-ERP (General
Ledger, Accounts Payable, Accounts Receivables, Fusion Tax, Fusion Assets,
Fusion Expenses, Cash Management, Intercompany Accounting, Sub-ledger
Accounting (SLA), Financial Reporting tools )
(1) Should have
implemented /supported at least 2 Fusion implementation projects under either
SaaS or Paas model for Oracle Cloud Fusion ERP-Financials
(2) Should be a hands-on
person w.r.t OTBI Reports, Smart View and Financial Reporting Studio Reports
(3) Expertise with respect
to financial month end closing processes and ability to understand fusion
diagnostic methodology and various database tables related to financial
modules.
(4) Should have exposure
to Fusion Cloud Periodic Releases, Upgrade Testing, and ability to understand
and implement new features.
(5) Good to have knowledge
on Fusion PPM/Procurement modules
(6) Expertise with
configuration and setups for Oracle Financials modules
(7) Knowledge of OUM
methodologies.
(8) Demonstrated skill in preparation
and maintenance of implementation documents.
Technical Skill Set
Ability to relate the product functionality to business processes,
and thus offer implementation advices to customers on how to meet their various
business scenarios using Oracle Fusion ERP
Strong problem solving skills.
Strong Customer interactions and service orientation so you can
understand customer s critical situations and accordingly provide the response,
and mobilize the organizational resources, while setting realistic expectations
to customers.
Strong operations management and innovation orientation so you can
continually improve the processes, methods, tools, and utilities.
Strong team player so you leverage each other s strengths. You
will be engaged in collaboration with peers within/across the teams often.
Strong learning orientation so you keep abreast of the emerging
business models/processes, applications product solutions, product features,
technology features and use this learning to deliver value to customers on a
daily basis.
High flexibility so you remain agile in a fast changing business
and organizational environment.
Create and maintain
appropriate documentation for architecture, design, technical, implementation,
support and test activities.
# Personal Attributes:
1. Self driven and result
oriented
2. Strong problem solving/analytical
skills
3. Strong customer support
and relation skills
4. Effective communication
(verbal and written)
5. Focus on relationships
(internal and external)
6. Strong willingness to
learn new things and share them with others
7. Influencing/negotiating
8. Team player
9. Customer focused
10. Confident and decisive
11. Values Expertise
(maintaining professional expertise in own discipline)
12. Enthusiasm
13. Flexibility
14. Organizational skills
15. Values and enjoys
coaching/knowledge transfer ability
16. Values and enjoys
teaching technical courses
Note:
Shift working is
mandatory. Candidate should be open to work in evening and night shifts on
rotation basis.
The position is based out
of Cairo.

Keywords

Senior ACS Engineer FIN FusionERP

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