Home Jobs in Egypt Jobs in Cairo SCM Engineer Jobs in Cairo SCM Engineer

Senior ACS Engineer SCM FusionERP


Posted on October 21, 2019

5 - 6 years Cairo - Egypt

Bachelor of Arts, Bachelor of Science. Any Nationality

Opening 01

Job Description

Email sent successfully.

*As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Senior Systems Engineer, you will interface with the customer*s IT staff on a regular basis. Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.
Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor*s degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle*s core products, applications, and tools is important.
As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

IT - Software Services

IT Software

Desired Candidate Profile

Position Overview:
Position is for a Functional
Support Professional, preferably with implementation background in Oracle eBiz and
Fusion ERP - SCM Applications.
Responsibilities include
but are not limited to providing excellence in customer service support,
diagnosis, replication, resolving Functional and Technical issues of complex
and critical service requests. The focus of this position is to provide
Customer Service on a technical and functional level and to ultimately drive
complete and total resolution of each issue reported by customer.
Job Responsibilities:
The main role of a Support
engineer is to troubleshoot and resolve highly complex functional problems. The
key skills put to use on a daily basis are - high level of functional skills,
Oracle products knowledge, problem solving skills, and customer
interaction/service expertise.
Relevant working experience
Mandatory skills with 7
years if Experience in
Oracle Applications-EBS R12 (Implementation/Upgrade)
Fusion-SCM (Procurement,
Order Management, Inventory)
(1) Oracle Fusion
SCM/Manufacturing plus EBS R12 (SCM/Manufacturing/Procurement)
Implementation/Upgrade/Support Experience is a must.
(3) Should have
implemented /Supported at least 1 Fusion implementation project under either
Saas or Paas model for SCM/Manufacturing/Procurement
(4) Should be a hands-on
person w.r.t Oracle Fusion SCM/Manufacturing/Procurement
(5) Good to have knowledge
on SCM/Manufacturing/Procurement
(6) Expertise with
configuration and setups for Oracle SCM/Manufacturing /Procurement modules.
(7) Knowledge of OUM
(8) Demonstrated skill in
preparation and maintenance of implementation documents.


Senior ACS Engineer SCM FusionERP


Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com


Oracle is a global provider of an integrated array of applications, storage, databases, servers, and cloud technologies to cater to the needs of the modern businesses. Oracle simplifies IT with its integrated, open and complete business software and hardware systems. The company offers a broad range of cloud deployment, software and system models to meet the unique needs of every business. Headquartered in San Francisco, USA, Oracle has successfully marked its presence in the wider regions including the Middle East, Africa, Europe, Americas, and Asia Pacific. With more than 420,000 customers across 145 countries, the organization’s services enable companies to optimize their technology resources and investments.

Through the years, the company has been recognized by its partners, users, trade publications and the technology industry with several awards for its outstanding business practices and offerings. At Oracle, career opportunities are ample for the talented and dedicated people who want to help the organization’s customers around the globe. The company employs over 135,000 employees around the globe, including 18,000 consulting experts, 40,000 developers and engineers, and 16,000 support personnel. The organization offers an excellent opportunity to work in a diverse and flexible culture and experience the unmatched benefits such as training, development and learning opportunities to grow at all the levels of career.

View Contact Details
Additional Information Required

Employer has requested some additional information along with your application for this job

Login to Naukrigulf

Continue using

All your activity will remain private