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Senior Advanced Customer Support Engineer SCM Functional


Posted on November 14, 2019

2 - 7 years Cairo - Egypt

Any Graduation. Any Nationality

Opening 01

Job Description

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*As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Senior Systems Engineer, you will interface with the customer*s IT staff on a regular basis. Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.
Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor*s degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle*s core products, applications, and tools is important.
As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

IT - Software Services

IT Software

Desired Candidate Profile

General Qualifications
An experienced functional consultant who has
a solid understanding of basic business concepts and practices in the area of Supply
Chain Management. The candidate should be able to operate independently to
provide quality work products, and perform varied and complex duties and tasks
that need independent judgment.
with the client to understand requirements, functionality and business
customer requirements into deliverable products and services
functional assessment of implemented solutions, with recommendations for enhanced
processes, best usage of Oracle
applications features and better performance results
test plans, procedures and running the tests accordingly
Oracle SCM products and services in line with the contractual agreement
with support to resolve Customers SRs.
Conduct knowledge
transfer sessions both within the Oracle team and to end users.
Work closely with the
technical team and delivery leaders to provide engagements work estimates and
drive excellence in functional work.
that new services are appropriately captured and put in ACS corporate
maintains knowledge of Oracle's current and future products/solutions offerings
for the specified SCM area.
5-7 years implementation
experience of Supply Chain Management solutions
Experience with
multiple SCM applications is a plus especially Oracle EBS and Oracle SaaS
At least 2 years in
implementing SCM SaaS applications
At least (1) full
life cycle implementation of Oracle s Cloud SCM solutions
Strong functional
knowledge of Order to Cash and Procure to Pay business processes
Previous consulting
Business analysis, requirements gathering, and workshop
leadership skills
Oracle Cloud
Certification is a plus
Other Qualifications:
Excellent Analytical skills
Strong English written/verbal communications
Self-motivated individual who works well in a team
Willing to travel to customer sites on a regular
Experience in working as part of Global/ Matrixed/
Remote teams
Self-driven, ability to work under minimal
Experience :
5-7 years of overall experience in relevant functional roles.
Travel : Yes, 50 %
of the Time


Senior Advanced Customer Support Engineer SCM Functional


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Oracle is a global provider of an integrated array of applications, storage, databases, servers, and cloud technologies to cater to the needs of the modern businesses. Oracle simplifies IT with its integrated, open and complete business software and hardware systems. The company offers a broad range of cloud deployment, software and system models to meet the unique needs of every business. Headquartered in San Francisco, USA, Oracle has successfully marked its presence in the wider regions including the Middle East, Africa, Europe, Americas, and Asia Pacific. With more than 420,000 customers across 145 countries, the organization’s services enable companies to optimize their technology resources and investments.

Through the years, the company has been recognized by its partners, users, trade publications and the technology industry with several awards for its outstanding business practices and offerings. At Oracle, career opportunities are ample for the talented and dedicated people who want to help the organization’s customers around the globe. The company employs over 135,000 employees around the globe, including 18,000 consulting experts, 40,000 developers and engineers, and 16,000 support personnel. The organization offers an excellent opportunity to work in a diverse and flexible culture and experience the unmatched benefits such as training, development and learning opportunities to grow at all the levels of career.

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