Senior Analyst, Mastercard Academy - Training Delivery
Mastercard Academy provides Mastercard s customers with a series of training programs and educational solutions. Our offering includes a wide range of topics across the payments value chain, ranging from products to business, technical operations, fraud & risk management, acquiring, as well as new technologies (e.g. chip, mobile commerce, NFC, etc...). The delivery of training solutions is executed thru the provision of face-to-face seminars as well as thru Academy on the web, a state-of-the-art e-Learning platform. A key success factor is the ability to offer the right training solutions in line with the needs of the customers, at the expected level of quality and at the right price.
The Training Delivery Manager will contribute actively to the success of Mastercard by taking responsibility for managing effectively the design, development, and delivery of the face-to-face seminars, in close partnership with the Mastercard Faculty. This includes the update and upgrade of the existing training material, the participation in customer needs understanding, and actual facilitation to diversified audiences.
Working in close partnership with the Mastercard Academy Team and with the subject matter experts, the jobholder's role encompasses responsibilities include the following:
Identifying training and development needs and opportunities within the customer base
Leading the design, development and production, of face-to-face training solutions, including course content, interactive elements, quizzes, and evaluations
Upgrading/editing the existing material, and bring it in line with the established MasterCard Academy qualitative and commercial standards
In partnership with internal stakeholders, designing, developing and produce new training material
Assess effectiveness of delivered training solutions, using the ad hoc tools and KPI
having an understanding of e-learning techniques, and where relevant, being involved in the creation and/or delivery of e-learning packages with the AOW team;
Establish MasterCard Academy as a reference for training programs in the payments industry
Partner with business/technical/vendor team(s) and other external resources (technical writer, studio, etc) to ensure that specific solutions are implemented effectively
Participate in training needs assessment, delivery and measurement in partnership with the MasterCard Faculty and directly with customers (internal and external).
Ensure consistency and accuracy of training material content, language and images; following identity standards; implement other media elements as necessary
Identify existing learning material that can be leveraged further
Oversee and increase quality for each step of the design, development delivery of the training material
Other tasks and duties may be added and/or evolve due to the nature of the business.
Key Required Skills :
Experience in instructional design and face-to-face training delivery
Good knowledge of the MasterCard environment (technical, business and organizational)
Excellent interpersonal, written and oral communication skills as well as a service-oriented philosophy
Skilled in working collaboratively with SMEs across all levels of the organization to assess needs, and offer creative and engaging training solutions.
Bachelor's Degree or equivalent experience in instructional design, education, communications, marketing, or related field required.
Ability to work independently, balance multiple tasks, build project plans, and execute project tasks on schedule. Ability to handle a wide variety of administrative duties, including project management tasks
Outstanding organizational skills
Arabic/French/Portuguese speaker (two of the three preferred)
Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
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