Senior Application Support Engineer Sky Distribution Posted on September 11, 2019 3 - 6 years Giza - Egypt Any Graduation. Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Objectives:• First line support for the corporate solutions (ERP , GTM, Sales Force Automation, HRMS, etc)• Monitor all the different systems to ensure service availability.• Fix application related issues within the agreed on SLA and within the change management process.Main Duties and Responsibilities :• Provide first line support to Users by providing analysis and resolution for routine operational application issues• Provide the suitable solutions for any application issue within the agreed on SLA and based on the criticality of the issue• Monitor the corporate applications to ensure service availability 24/7• Record and track incidents, complaints or requests.• Ensure that problem tickets raised in the right channel are clearly documented and articulated.• Collaborate with other IT teams (such as infrastructure team) in problem diagnosis and resolution.• Support deployment of process enhancements by working with business on data collection and training key users on new functionality.• Perform testing of solutions delivered development team to address process improvements with business process owners, and coordinate with development team for issue resolution.Work Location:• El-Sheikh Zayed city - Giza.job requirements3 to 6 yearsBachelor's Degree at leastConsumer Services Logistics and Supply Chain Retail Company Industry Consumer Durables / Consumer Electronics Department/Functional Area IT Software Desired Candidate Profile 1 - 3 years of relevant extensive experience.• Sales Buzz background & Telecom Industry• Result Oriented.• Analytical skills.• Problem solving skills.• Project Management. Keywords Senior Application Support Engineer REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at email@example.com People Looking for Senior Application Support Engineer Jobs also searched Senior Application Support Engineer Jobs Technical Support Engineer Jobs Support Analyst Jobs IT-Software Jobs Supply Chain Jobs Logistics Jobs Retail Jobs Sky Distribution View Contact Details Contact Name/ Designation: - Website https://wuzzuf.net/jobs/p/230136-Senior-Application-Support-Engineer-Sky-Distribution-Giza-Egypt Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?