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Senior Application Support Engineer

Sky Distribution

Posted on September 11, 2019

3 - 6 years Giza - Egypt

Any Graduation. Any Nationality

Opening 01

Job Description

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Objectives:
• First line support for the corporate solutions (ERP , GTM, Sales Force Automation, HRMS, etc)
• Monitor all the different systems to ensure service availability.
• Fix application related issues within the agreed on SLA and within the change management process.
Main Duties and Responsibilities :
• Provide first line support to Users by providing analysis and resolution for routine operational application issues
• Provide the suitable solutions for any application issue within the agreed on SLA and based on the criticality of the issue
• Monitor the corporate applications to ensure service availability 24/7
• Record and track incidents, complaints or requests.
• Ensure that problem tickets raised in the right channel are clearly documented and articulated.
• Collaborate with other IT teams (such as infrastructure team) in problem diagnosis and resolution.
• Support deployment of process enhancements by working with business on data collection and training key users on new functionality.
• Perform testing of solutions delivered development team to address process improvements with business process owners, and coordinate with development team for issue resolution.
Work Location:
• El-Sheikh Zayed city - Giza.
job requirements
3 to 6 years
Bachelor's Degree at least
Consumer Services Logistics and Supply Chain Retail


IT Software

Desired Candidate Profile

1 - 3 years of relevant extensive experience.
• Sales Buzz background & Telecom Industry
• Result Oriented.
• Analytical skills.
• Problem solving skills.
• Project Management.

Keywords

Senior Application Support Engineer

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Sky Distribution


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