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Senior Associate - Employee Benefits

AES International

Posted on June 12, 2018

3 - 4 years Dubai - United Arab Emirates

Any Graduation. Any Nationality

Opening 01

Job Description

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We are looking for an organised and enthusiastic individual to join our Employee Benefits Team to support the functions of a rapidly expanding organisation. One who will live, breathe and dream about providing the right support using their impeccable people skills, who enjoys managing long-relationships with key accounts.
One who wants a fulfilling career within a team of other passionate professionals dedicated to creating positive change and making a difference.
Key Purpose of Role: Service Delivery
The role of the Senior Associate is the lead point of contact for all customer account management matters. Build and maintain strong, long-lasting relationships, ensure timely and successful deliver of our solutions according to customer needs.
Where appropriate this role may also include supervisory responsibilities and may have opportunity for development of business development skills.
Primary Responsibilities:
• Oversee a portfolio of clients, develop new business from existing clients and actively seek new sales opportunities.
• Develop and maintain strong relationships with clients actively working as a AES ambassador promoting the AES client value proposition and driving engagement and positive client outcomes
• Always comply with the regulatory and legal environment
• Identify opportunities within existing client groups and ask for referrals at client meetings when appropriate
• Forecast and track key account metrics
• Prepare reports on account status
• Collaborate with the team to identify and grow opportunities within area
• Assist with challenging client requests or issue escalations as needed.
Achieve Good Client Outcomes
(Value Lead from the Front)
• Support the team in ensuring consistent high quality of service to clients to drive engagement and keep attrition low
• Proactively identify opportunities to improve the client experience and take appropriate action to engage with relevant internal stakeholders to drive client satisfaction and positive client outcomes
• Oversee all client work they are responsible for and liaise with the team to ensure that work is distributed in the most timely, effective and efficient way
Achieve Performance Targets
(Value Thinking with Purpose)
• To achieve agreed performance targets for the teams e.g. revenue, compliance, client reviews, and accuracy of work
• To participate in and/or support key projects and practice/technical initiatives across the business as required
• To achieve the right outcomes for clients
(Value Be the Difference)
• Be a brand ambassador for AES and actively promote all services, our values and behaviours to ensure good client outcomes and meet our conduct responsibilities
• Seek to improve the entire customer experience
• Keep abreast of all technical research, legislative and regulatory change and share knowledge with the team
• Ensure technical knowledge is up to date and that CPD requirement is met
• Ensure team complies with the regulatory and legal environment

Banking / Financial Services / Broking

HR / Human Relations / Industrial Relations


Account Management Client Satisfaction Customer Experience Service Delivery Brand Ambassador Compliance Management Forecasting Research Aes


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AES International

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Website https://aes-international.workable.com/j/22F865D223

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