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Senior Associate - Visitor s Centre

Expo 2020 Dubai

Posted on July 9, 2018

3 - 5 years Dubai - United Arab Emirates

Other(Other). Any Nationality

Opening 01

Job Description

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Opportunity Responsibilities
The role of the Senior Associate of Youth Connect- Visitor s Center is to bring the experiences at the Visitor s Center to life. He/she will facilitate workshops, help create new content and create new and engaging experiences at the Visitor Center. The essential tasks fall into six categories: Welcoming Visitors, Conducting workshops with school groups, Maintaining the Exhibits and Workshops Areas, Developing strong relationships with school staff and ensuring proper follow up, and Following Health and Safety Policies and Procedures.
Main responsibilities of this role will include:
- Greet and orient school groups as they arrive at the Center for their field trips with professional customer service by offering a welcoming, courteous, and safe environment;
- Conduct and facilitate age-appropriate workshops and engage students in explorations of the different experiences at the Center;
- Help create new and engaging content for each of the workshops;
- Excite students and teachers about Expo 2020 and the different experiences at the Visitor s Center;
- Help train volunteers to run the workshops and prepare materials for workshops, activities and events;
- Oversee all areas open to the public and identify and report broken exhibits;
- Provide excellent guest service and work within given authority to go above and beyond expectations; meet or exceed service targets;
- Provide assistance to students who have been separated from their party and provide back-up to other staff to reunite lost visitors and for basic First Aid for minor injuries.
Skills
3 + years of relevant experience;
- A Bachelors or Masters Degree in relevant field;
- Demonstrated interest and ability in working with children and teachers from a diversity of backgrounds;
- Previous work experience creating workshops for kids or experiences with institutes/organizations that cater for children and youth;
- Able to tailor language, experience, and workshops according to different age groups and exercise good judgement (think on your feet);
- Excellent communication skills- can effectively communicate to visitors the educational content and value of the Center s experiences and programs.


Advertising / PR / Event Management

Administration

Keywords

Customer service Guest service Educator Training Basic

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Expo 2020 Dubai


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