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Experience
3 - 5 Years
Job Location
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Project description
An onsite position for a CRM BA.
For this role, we need someone who will be directly working with the business, so the soft skills are very important.
Key Responsibilities
Business Analysis & Requirements Gathering
Collaborate with stakeholders from M&A, Human Resources, Enterprise users, etc. to understand and document CRM needs and challenges.
Conduct target state design requirement meetings to align Dynamics 365 CRM functionality with business objectives.
Translate business requirements into functional specifications, user stories, and acceptance criteria suitable for agile delivery.
Solution Design
Work with technical teams and vendors to design and configure Dynamics 365 modules and enhancements.
Support testing activities, including UAT planning, execution, and defect tracking.
Ensure smooth CRM integrations with Outlook, SharePoint, LinkedIn, etc.
Stakeholder Communication & Documentation
Maintain high-quality documentation including Business Requirements Documents (BRDs), Functional Design Documents (FDDs), and Process Flows.
Act as the key liaison between technical teams, vendors, and business units.
Deliver user training, demo sessions, and support adoption initiatives across the organization.
Data Management & Governance
Support EDP team to ensure data accuracy, integrity, and compliance with privacy and governance policies.
Lead or support data migration, cleansing, and transformation activities within Dynamics 365.
Continuous Improvement & Innovation
Analyze CRM usage, user feedback, and KPIs to recommend process and system improvements.
Stay up to date with Dynamics 365 updates, releases, and new Microsoft features to drive innovation.
Must have
Bachelor's degree in business administration, Information Systems, or a related field.
3-5 years of experience as a Business Analyst with a strong focus on Dynamics 365 CRM modules.
Deep understanding of CRM processes including opportunity tracking, and custom workfloes
Proven experience documenting requirements and delivering enterprise CRM solutions.
Familiarity with Microsoft and Azure ecosystem.
Strong analytical, problem-solving, and stakeholder management skills.
Nice to have
Microsoft Certified: Dynamics 365 Fundamentals (CRM) or Dynamics 365 Functional Consultant.
Excellent communication skills and ability to bridge business and technical teams.
Languages
English: C1 Advanced
Seniority
Senior
Company Industry
- IT - Software Services
Department / Functional Area
- R&D
- Research & Development
Keywords
- Senior Business Analyst
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