Senior Business Operations Assistant

Client of Mindfree Consulting

Work closely with the Business Operations manager(s) (BOM) of the practice(s) to provide support to one or more practices.

Work closely with BOM on specific tasks of the practice and serve as first point of contacts for enquiries related to these tasks. In particular:

• Track business pipeline and ensure business activity (prospects, proposals, wins/losses) is fed into the internal system (i.e. iPower) timely and accurately.
• Ensure that all Risk & Quality requirements are met and accurately reported in the system (i.e. iPower and MAP) and coordinate with the PwC R&Q counterparts as needed.
• Manages projects financials (track the actual vs. budget time and expenses of each project), report status to seniors and forecast time and expenses when needed.
• Follow up on invoicing and collection in close coordination with the finance team.
• Monitor marketing spend of the practice vs. budget; work with the finance team to identify/resolve issues.

Be involved along with the BOM on other potential tasks related to practice operations as for example:

• Track and manage the practices performance by preparing a monthly financial scorecard (including revenue, billability, pipeline, receivables, etc.).
• Track the view point pipeline in coordination with the Marketing Team and follow up with Practice Seniors to make sure deadlines are met.
• Maintain repositories on proposals, project deliverables, intellectual capital/p> material and project qualifications, acting as a facilitator for information on client activities such as proposal, marketing documents, etc.
• Support the BOM in the preparation of QBRs and Practice meetings.

Proactively participate in team initiatives aiming to further improve business operations.

Be an integral part of the team (assume project responsibilities, attend team calls, coach new hires, provide reciprocal vacation coverage).

Closely team with other parts of the Decision Making Support team (i.e. Financial/p> Reporting & Planning and Pricing teams) and with other RST teams as well (e.g. Staffing,/p> Recruiting, HR Admin, VCS, etc).