Senior Client Advisor Officine Panerai

Your main responsibilities include:

• Consistently achieving and exceeding monthly and yearly turnover and KPI s targets set by the Boutique Manager and management, and supporting the achievement of the Boutique s overall target.
• Actively participating in briefings and contributing to the development of the Boutique s performance.
• Welcoming and handling customers requests, leading and managing all steps of the sale following the Panerai Selling Ceremony.
• Identifying high-potential sales leads, performing targeted and diligent follow-up to generate product selling opportunities, and conducting private viewings with VIP clients.
• Identifying customer needs to suggest and promote products accordingly.
• Knowing the Maison s products, their availabilities, delivery status, brand s DNA, and history, and effectively sharing this knowledge with customers.
• Developing a good understanding of the competition and luxury industry through self-learning and training, and actively participating in all brand training sessions.
• Maintaining an impeccable presentation as a brand ambassador, according to internal Maison guidelines.
• Understanding and complying with all established Company policies and procedures (security, inventory, products delivery, etc.).
• Managing the boutique s daily business, including opening/closing procedures, inventory, and repairs processes.
• Participating in maintaining excellent boutique appearance in accordance with exterior and interior boutique environment guidelines (grooming, visual merchandising).
• Assisting with special projects as needed.
• Contributing to the development of the Boutique database by consistently and accurately capturing prospects/customers data for follow-up and relationship building, and meeting individual KPI s targets.
• Developing and managing the attributed client portfolio by cultivating new and existing relationships through exceptional service and other Panerai CRM initiatives.
• Applying CRM relational strategy as per Headquarters guidelines.
• Assisting the Boutique Manager in developing CRM action plans and participating in boutique or off-site events.
• Providing excellent client experience by maintaining the highest degree of product knowledge, professionalism, and courtesy during and after the sale.
• Ensuring seamless customer experience when handling after-sales service (SAV) requests and ensuring customers requests are followed up and solved in due time.