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Senior Customer Care Specialist

Client of Wuzzuf

2 - 5 years Cairo - Egypt

Any Graduation. Any Nationality


, Posted on June 6, 2018 1 Opening

Job Description

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Creating scripts to the Call center agents to be sent to the customers.
• Handling the complaints process and following up with the feedback.
• Handling the clients following up the process with the sales departments (Daily / Weekly / Monthly).
• Analyzing the lead sources with the Support Functions Head (Monthly / Quarterly).
• Evaluating the customer satisfaction for sales agents quarterly.
• Participating in the evaluation of the customer care agents at the call center quarterly.
• Following up daily on the CC Agents tasks and responsibilities.
• Interviewing and selecting the Call center agents with the Outsource vendor.
• Handling the inductions and orientations for the customer care agents.


Industry Type : Call Center / BPO / KPO / Outsourcing
Functional Area : Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

Experience in Customer care is a plus
• Bachelor degree is a must.
• Microsoft Excel and word are a must.
• Experience in banking is a plus

Keywords

Customer service Customer support Excel Customer satisfaction MS Office Outsourcing Banking Vendor Head Business Development Business Executive

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Client of Wuzzuf


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