Senior Customer Service Representative (Qatari Nationals Only) Malomatia Posted on April 19, 2019 2 - 3 years Qatar - Qatar Qatari Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB This job is open to Qatari Nationals OnlyJob ObjectiveTo respond to customer quires and requests through phone, email, web chat etc.and update necessary systems and details about the interaction and caller detailsJob Roles and Responsibilities• Be the Subject Matter expert for the team• Handling customer s calls in a timely manner and providing helpful accurate information.• Demonstrate high level of empathy during interactions with the caller.• Supporting other functions within the project such as making outgoing calls for follow ups, providing specific information and more as instructed by line manager.• Support Team Leader as and when required.• Keeping CRM up to date• Ensure adherence to company policies, procedures and practices.• Providing good customer service to callers by always demonstrating showing positive behavior.• Attend training courses relevant to the role and implement the training as appropriate.• Establishing and maintaining effective working relationships• Communicating effectively verbally and in writing in both Arabic and English.• Work as a team with other colleagues to carry out work smoothly.• To understand the need for and maintain strict confidentiality at all times.Key Interactions• Customers• Team Leaders• Support Team• HR• IT TeamSkill & Experience• Excellent written and verbal communication.• Solution focused and High problem solving skills• Excellent time management and self-organizing• Good typing speed• Experience with usage of MS Windows and MS office and related toolsEducational Qualification• Graduate in any disciplineBehavioral Skill• Highly Empathetic• Ability to work under pressure• Flexible hours• Patient, Motivated self-starter• Excellent communication with the team• Presentation and negotiation talent• Displays positive professional outlook and behavior Company Industry IT - Software Services Department/Functional Area Helpdesk / Customer Service / Telecalling Keywords CRM MS Office Windows Usage Senior Customer Service Representative Subject Matter Expert Time management Typing speed Training Focus REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at email@example.com People Looking for Senior Customer Service Representative Jobs also searched Senior Customer Service Representative Jobs Senior Customer Service Executive Jobs Fresher Jobs Customer Service Jobs Training Jobs Policies Jobs Team Handling Jobs Malomatia View Contact Details Contact Name/ Designation: - Website https://ldd.tbe.taleo.net/ldd03/ats/careers/requisition.jsp?org=MALO&cws=1&rid=727 Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?