Senior Customer Service Representative Minutes

Employer Active

Posted 20 min ago

Experience

3 - 5 Years

Job Location

Dubai - United Arab Emirates (UAE)

Education

Any Graduation

Nationality

Any Nationality

Gender

Male

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Customer Support & Communication

  • Respond promptly to customer inquiries via phone, email, live chat or social media platforms.
  • Handle customer complaints efficiently by identifying the issue, providing appropriate solutions and ensuring timely resolution and follow-up.
  • Assist customers with daily order updates, delivery schedules and any related queries.
  • Maintain a high level of professionalism and empathy in all customer interactions to enhance the overall customer experience.

Order Management & Coordination

  • Monitor daily website service requests and product orders to ensure accuracy and timely processing.
  • Follow up with relevant internal departments on pending or delayed orders to ensure completion.
  • Coordinate daily delivery and collection operations to ensure on-time and accurate deliveries.
  • Generate invoices for delivered items upon payment receipt.
  • Manage and resolve any concerns related to Fodel or third-party delivery services.

Reporting & Monitoring

  • Prepare and share the daily customer query count report with management.
  • Monitor and maintain records of daily vehicle parking and movement related to delivery operations.
  • Track and report on vehicle Salik and petrol consumption to ensure cost control and operational efficiency.

Desired Candidate Profile

  • Customer-focused mindset with problem-solving skills and attention to detail.
  • Excellent communication and interpersonal skills
  • Strong organizational and coordination abilities
  • Attention to detail and accuracy
  • Team collaboration and adaptability

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

  • Customer Service Manager
  • Customer Service Sales

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Minutes

“Minutes specializes in repairing watches, mobile phones, shoes and bags. It also provides key duplication, stamp making, and printing and engraving services. Materials used are of the highest quality and the customers’ products are always in good hands.”

Marriel

dubai , Dubai, United Arab Emirates (UAE)