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Senior Customer Success Engineer

ITWORX

Posted on June 1, 2018

2 - 5 years Cairo - Egypt

Bachelor of Science(Computers). Any Nationality

Opening 01

Job Description

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As the Customer Success Engineer you will be responsible for providing customer support for ITWORX EDUCATION products and services, you will develop and deliver best-in-class support to our growing list of customers.
The ideal candidate should be experienced in providing customer support for a cloud-based technology company.
Responsibilities:
• Providing technical support to our clients, managing client issues to resolution.
• Providing detailed documentation to support the issue resolution.
• Organizing additional resources from other ITWORX Education teams to aid the issue to completion.
• Providing the clients with bi/monthly status reports and system health checks.


IT - Software Services

Engineering

Desired Candidate Profile

- Bachelor degree in Computer Science or any related field.
- 2-5 years of experience
- Experience with JavaScript
- Background in Microsoft SQL server
- Entity Framework, LINQ experience is a plus
- Previous experience in ASP.NET MVC / AngularJS
- Must be able to communicate technical issues to colleagues and customers with a variety of backgrounds.
- Troubleshooting and Problem Solving skills.
- Read and analyze application logs.
- Willing to travel to KSA

Keywords

Javascript Technical support Troubleshooting LINQ Customer support Computer science Entity framework Issue resolution ASP.Net MVC MS SQL

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ITWORX


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