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Senior Customer Success Manager

Oracle

Posted on October 3, 2019

7 - 10 years Riyadh - Saudi Arabia

Any Nationality

Opening 01

Job Description

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*Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.
Develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/replenish/renews contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle's internal operations. Identify product expansion/up sell opportunities. Work with larger clients. Provide input into the CSM methodology and direction. Act as mentor to newer CSMs on a voluntary basis.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Recommended 7 to 10 years of professional experience. Demonstrated experience in implementation or client facing relationship experience. Understanding of various technical architectures and operating systems. Industry experience is desired.
As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).


IT - Software Services

Helpdesk / Customer Service / Telecalling

Keywords

Senior Customer Success Manager

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Oracle

Oracle is a global provider of an integrated array of applications, storage, databases, servers, and cloud technologies to cater to the needs of the modern businesses. Oracle simplifies IT with its integrated, open and complete business software and hardware systems. The company offers a broad range of cloud deployment, software and system models to meet the unique needs of every business. Headquartered in San Francisco, USA, Oracle has successfully marked its presence in the wider regions including the Middle East, Africa, Europe, Americas, and Asia Pacific. With more than 420,000 customers across 145 countries, the organization’s services enable companies to optimize their technology resources and investments.





Through the years, the company has been recognized by its partners, users, trade publications and the technology industry with several awards for its outstanding business practices and offerings. At Oracle, career opportunities are ample for the talented and dedicated people who want to help the organization’s customers around the globe. The company employs over 135,000 employees around the globe, including 18,000 consulting experts, 40,000 developers and engineers, and 16,000 support personnel. The organization offers an excellent opportunity to work in a diverse and flexible culture and experience the unmatched benefits such as training, development and learning opportunities to grow at all the levels of career.

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