Senior Director of Fintech

Classera

1. Team Leadership & Cross-Departmental Collaboration

• Provide strategic and hands-on leadership to Business Development, Customer Success, Operations, and Marketing teams.
• Establish clear goals, metrics, and performance standards for each department while ensuring alignment with organizational strategy.
• Drive a culture of collaboration across teams, breaking down silos and encouraging shared accountability.
• Chair regular inter-departmental leadership meetings to review progress, address roadblocks, and implement improvements.
• Serve as the point of escalation for high-priority or complex client, partner, or operational challenges.
• Build a leadership bench by mentoring department heads and creating succession plans for critical roles.

2. Strategic Planning & Business Execution

• Partner with the executive team to craft multi-year growth strategies that position C-Pay as a leader in digital payments, BNPL, and embedded finance.
• Translate corporate objectives into departmental roadmaps and quarterly OKRs.
• Drive data-driven decision making through market research, competitor analysis, and internal performance metrics.
• Constantly evaluate emerging fintech trends (e.g., open banking, blockchain, instant payments) and recommend innovations to the product and business strategy.
• Ensure alignment of revenue, retention, and efficiency metrics with investor expectations and board-level KPIs.
• Lead quarterly business reviews (QBRs) with all departments to recalibrate strategies based on customer insights and market shifts.

3. Operational Excellence

• Oversee the end-to-end partner integration process, working closely with Product, R&D, and Customer Success to ensure seamless onboarding.
• Establish robust operational playbooks for scaling high-volume transactions, settlements, and reconciliations.
• Continuously monitor and improve ticket resolution times, system uptime, and service SLAs.
• Champion automation and process redesign to reduce manual bottlenecks and enhance scalability.
• Drive a culture of compliance and risk management, ensuring adherence to financial regulations across Saudi Arabia and the GCC.
• Oversee crisis-management protocols to respond to major service incidents, ensuring zero reputational or financial damage.

4. Marketing & Brand Strategy

• Partner with the Marketing Manager to ensure brand alignment across customer touchpoints.
• Integrate insights from Operations and Customer Success into campaign design, ensuring customer-centric messaging.
• Champion campaigns that support lead generation, client acquisition, and product adoption.
• Oversee thought leadership initiatives, such as white papers, conferences, and executive briefings, to establish C-Pay s presence in the fintech ecosystem.
• Drive localized marketing strategies that resonate with regional market dynamics, especially within Saudi Arabia and the wider GCC.
• Ensure all marketing efforts directly contribute to measurable outcomes such as conversion rates, renewal rates, and pipeline acceleration.

5. Financial & Commercial Acumen

• Consistently monitor and negotiate margins including:
• MDRs / transaction fees
• Financing and BNPL rates
• Float rates with banking partners
• Partnership revenue-sharing arrangements
• Build ROI-driven business cases for new initiatives, escalated to the CFO, Chief of Staff, CEO, or board as needed.
• Drive financial discipline by ensuring projects deliver measurable returns in profitability, efficiency, or customer retention.