Senior Engineer Application

Metito Chemical Solutions

Function and Scope

Provide contractual technical service and assist customers with problem solving support regarding Metito s products, applications and solutions for assigned customer accounts. Ensure implementation of the Metito Service Standards at all client sites.

Responsibilities and Duties

The below statements are intended to describe the general nature and level of work being performed by the
employee(s) in this job. They are not intended to be an exhaustive list of all responsibilities and activities required of the position and the employee may be required to perform additional tasks within reason, at the request of their Supervisor or Manager.

• Participate in design reviews, new application start ups and evaluations.
• Assist in critiquing products for serviceability, performance and reliability.
• Advise clients regarding the possibility of upgrading and improvements Metito can provide
• Plans and carries out service responsibilities within assigned customers.
• Train the junior application engineers where necessary.
• Delivers service in line with Application Quality Plan in assigned accounts.
• Applies the Metito Service Standards in striving to improve their quality and document value provided to the
  customer.
• Visits customer facilities and implements practical application of products.
• Discusses and advises clients regarding results obtained from sampling.
• Establishes and meets customer needs when adjusting the treatment program as well as ensuring the
  satisfactory performance of the plant
• Assists in the preparation of reports detailing technical problems and solutions to initiate necessary
  corrective product modifications and/or recommended process changes.
• Document value provided to the customer whenever possible.
• Recommends changes in chemical dosages, flow rates, or equipment.
• Supervise chemical cleaning and disinfecting operations.
• Carries out on site chemicals inventory.
• Ensure P.O as necessary is submitted by clients and that deliveries are prompt
• Ensures all standard equipment and reagents for the laboratory and field analysis work are properly
  maintained
• Prepares site/ field analysis reports
• Maintains records of all tests etc.
• Coordinate with sales engineers on their respective clients and sales.
• Works collaboratively with other team personnel toward continuous improvement of policies and
  procedures resulting in increased customer satisfaction.
• Fully uses Customer Relationship Management (CRM) system in line with Metito policy
• Seek to keep abreast of the latest industry advances and helps to educate sales engineers and customers as
  agreed.
• Responsible for all aspects of safety on the job.
• Responsible for reading and complying with Metito policies and procedures regarding QHSSE, Product
  Stewardship and all applicable local safety regulations.
• Committed to Metito s Quality Improvement Process.
• Maintain, implement, and improve the BU QHSSE Management System in line with Corporate QHSSE
  Policies, Objectives, Manuals and Procedures, integration with business operations and ISO Standard
  requirements (ISO 9001, ISO 14001, and ISO 45001).
• Promote the QHSSE Culture to achieve best QHSSE performance that safeguards human health, operational
  safety, protection of the environment and resources, all while delivering world-class quality products and
  services.
• Report QHSSE risks and impacts, carry out assigned tasks and duties in accordance with QHSSE Standards
  and KPIs, and ensure their personal safety and of personnel under their authority at all times.

Competencies, Knowledge and Experience

Specific knowledge and experience of specialty chemical applications to include:

• Boiler
• Cooling
• Chilled Systems
• Wastewater
• Process Chemistries
• Local geographical / customer exposure would be of benefit.
• Proficient in the use of Word, Excel and PowerPoint.

Minimum number of years experience

• Minimum of 5-7 years experience in Water Treatment Service Support.

Formal Education and professional training or membership requirements

Degree in Chemical Engineering or related subject
Training in the below focus areas would be of benefit though not essential:

• Basic Water Treatment Chemistry, Wastewater, Cooling Water, Boiler Water

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