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Posted on October 18, 2019

5 - 6 years Cairo - Egypt

Any Nationality

Opening 01

Job Description

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*As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Senior Systems Engineer, you will interface with the customer*s IT staff on a regular basis. Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.
Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor*s degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle*s core products, applications, and tools is important.
As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

IT - Software Services


Desired Candidate Profile

Advanced Customer Services (ACS) is
looking for Engineers with hands-on experience and knowledge on Fusion
Middleware technology in on premises or in cloud environments ,
specialized in any of the following areas
(1) Identity and Access Management and Directory Services.
(2) SOA and BPM
(3) Business Intelligence Technology
(4) Webcenter
These engineers will join the Fusion
Middleware Expertise Center, a team which centrally delivers proactive and
reactive services for any country across the world.
ACS is an organization providing
tailored mission critical support services for the full Oracle Product Stack.
ACS understands the customer's needs and helps them to increase availability,
improve performance, mitigate risk and save cost.
We are looking for flexible
and open minded experts, able to work with different technologies, and
address complex architectures, on premises, cloud or Hybrid environments. We look for engineers who can quickly learn
and who are willing to work with new and innovative products and solutions, and
who are capable to interact and collaborate with people in different teams
globally to provide always the best tailored solution to Oracle customers.
• Delivering high quality technical results to ACS
• Understanding customer requirements and based on own
skills and experience, being able to design the proper architecture using
the most appropriate products and design a technical plan to integrate
them and implement the technical solution.
• Analyzing, troubleshooting and solving whenever
feasible, the issues the customer may face using Oracle products.
• Identifying required/recommended actions on Customer
systems as main output of service delivery, based on own knowledge and
• Escalating at the right time customer issues to
Technical Account Manager where relevant;
• Ensuring adherence to internal methodology, tools and
quality standards;
• Active participation on Services development;
• Active collaboration with other engineers in the team
or in other teams, to share knowledge, experiences and others, which can
benefit ACS Business results.
• Mandatory
hands-on experience with
Weblogic Server, Coherence, Web Tier (Oracle HTTP Server, WebCache), and at least one of the following
skills set areas:
• Identity Management (Identity Manager, Access Manager,
Entitlements Server, Enterprise SSO, Adaptive Access Manager, Identity
Federation, Oracle Universal Directory, Virtual Directory) or
• SOA&BPM (Oracle Service Bus, B2B, Adapters,
Business Rules, BPEL, CEP, Web Services Manager, Business Process
Management Suite, BAM) or
• Webcenter (Webcenter Sites; Webcenter Portal;
Webcenter Content, Webcenter Imaging) or
• Business Intelligence Technology (BI Enterprise
Edition, BI Publisher, BI Mobile)
• Forms & Reports, APEX, ADF, Java EE
• Experience with any of the following Cloud Services would be highly
valued :
• OCI (Oracle Cloud Infrastructure)
• Application Container Cloud Service
• Integration Cloud Service, SOA Suite Cloud Service,
API Platform Cloud Service, Process Cloud Service
• Content & Experience Cloud, WebCenter Portal Cloud
• BI Cloud Service
• CASB Cloud Service, Identity Cloud Service, Security
Monitoring & Analytics Cloud Service Intranet
University Degree
communication and technical documentation writing skills
background will be valued
Fluent English (other additional languages will be
also valued)
Availability to travel and work onsite at customers
Availability to work 24x7




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Oracle is a global provider of an integrated array of applications, storage, databases, servers, and cloud technologies to cater to the needs of the modern businesses. Oracle simplifies IT with its integrated, open and complete business software and hardware systems. The company offers a broad range of cloud deployment, software and system models to meet the unique needs of every business. Headquartered in San Francisco, USA, Oracle has successfully marked its presence in the wider regions including the Middle East, Africa, Europe, Americas, and Asia Pacific. With more than 420,000 customers across 145 countries, the organization’s services enable companies to optimize their technology resources and investments.

Through the years, the company has been recognized by its partners, users, trade publications and the technology industry with several awards for its outstanding business practices and offerings. At Oracle, career opportunities are ample for the talented and dedicated people who want to help the organization’s customers around the globe. The company employs over 135,000 employees around the globe, including 18,000 consulting experts, 40,000 developers and engineers, and 16,000 support personnel. The organization offers an excellent opportunity to work in a diverse and flexible culture and experience the unmatched benefits such as training, development and learning opportunities to grow at all the levels of career.

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