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Posted on December 31, 2019

5 - 7 years Cairo - Egypt

Any Graduation. Any Nationality

Opening 01

Job Description

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*As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Senior Systems Engineer, you will interface with the customer*s IT staff on a regular basis. Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.
Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor*s degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle*s core products, applications, and tools is important.
As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

IT - Software Services


Desired Candidate Profile

Customer Services (ACS) is looking for Engineers with hands-on developing experience
and implementation knowledge on Fusion Middleware technology in on premises
or in cloud environments, specialized in any of the following areas
and Access Management and Directory Services.
and BPM and WebServices and ADF
Intelligence Technology and ODI
engineers will join the Fusion Middleware Expertise Center, a team which
centrally delivers proactive and reactive services for any country across the
ACS is an
organization providing tailored mission critical support services for the full
Oracle Product Stack. ACS understands the customer's needs and helps them to
increase availability, improve performance, mitigate risk and save cost.
We are
looking for flexible and open-minded experts, able to work with
different technologies, and address complex architectures, on premises, cloud
or Hybrid environments. We look for engineers who can quickly learn and
who are willing to work with new and innovative products and solutions, and who
are capable to interact and collaborate with people in different teams globally
to provide always the best-tailored solution to Oracle customers.
• Delivering
high quality technical results to ACS Customers;
• Understanding
customer requirements and based on own skills and experience, being able
to design the proper architecture using the most appropriate products and
design a technical plan to integrate them and implement the technical
• Analyzing,
troubleshooting and solving whenever feasible, the issues the customer may
face using Oracle products.
• Identifying
required/recommended actions on Customer systems as main output of service
delivery, based on own knowledge and experience;
• Escalating
at the right time customer issues to Technical Account Manager where
• Ensuring
adherence to internal methodology, tools and quality standards;
• Active
participation on Services development;
• Active
collaboration with other engineers in the team or in other teams, to share
knowledge, experiences and others, which can benefit ACS Business results.
• Mandatory
hands-on developing experience with Weblogic Server,
Coherence, Web Tier (Oracle HTTP Server, WebCache ), and
at least one of the following skills set areas:
• Identity
Management (Identity Manager, Access Manager, Entitlements Server, Enterprise
SSO, Adaptive Access Manager, Identity Federation, Oracle Universal
Directory, Virtual Directory) or
(Oracle Service Bus, B2B, Adapters, Business Rules, BPEL, CEP, Web
Services Manager, Business Process Management Suite, BAM) or
• Webcenter
(Webcenter Sites; Webcenter Portal; Webcenter Content, Webcenter Imaging)
• Business
Intelligence Technology (BI Enterprise Edition, BI Publisher, BI Mobile)
• Forms
& Reports, APEX, ADF, Java EE
• Experience
with any of the following Cloud Services would be highly valued :
(Oracle Cloud Infrastructure)
• Application
Container Cloud Service
• Integration
Cloud Service, SOA Suite Cloud Service, API Platform Cloud Service,
Process Cloud Service
• Content
& Experience Cloud, WebCenter Portal Cloud Service
• BI Cloud
Cloud Service, Identity Cloud Service, Security Monitoring &
Analytics Cloud Service Intranet
• AWS,
Azure, or any other non Oracle cloud provider.
University Degree
Excellent communication and technical documentation
writing skills
Development background will be highly considered
Fluent English (other additional languages
will be also valued)
Availability to travel and work onsite at customers by
not less than 50%
Availability to work 24x7




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Oracle is a global provider of an integrated array of applications, storage, databases, servers, and cloud technologies to cater to the needs of the modern businesses. Oracle simplifies IT with its integrated, open and complete business software and hardware systems. The company offers a broad range of cloud deployment, software and system models to meet the unique needs of every business. Headquartered in San Francisco, USA, Oracle has successfully marked its presence in the wider regions including the Middle East, Africa, Europe, Americas, and Asia Pacific. With more than 420,000 customers across 145 countries, the organization’s services enable companies to optimize their technology resources and investments.

Through the years, the company has been recognized by its partners, users, trade publications and the technology industry with several awards for its outstanding business practices and offerings. At Oracle, career opportunities are ample for the talented and dedicated people who want to help the organization’s customers around the globe. The company employs over 135,000 employees around the globe, including 18,000 consulting experts, 40,000 developers and engineers, and 16,000 support personnel. The organization offers an excellent opportunity to work in a diverse and flexible culture and experience the unmatched benefits such as training, development and learning opportunities to grow at all the levels of career.

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