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Senior Event Manager

Courtyard by Marriott

Posted on November 21, 2019

3 - 4 years Riyadh - Saudi Arabia

Any Graduation. Any Nationality

Opening 01

Job Description

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With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World at Courtyard by Marriott.
JOB SUMMARY
Directs and motivates team while personally assisting in the physical set up of the function rooms (e.g., tables, chairs, dance floors, podiums, etc.) and executing events based on requirements and standards. Develops and directs team to provide consistent, high quality service. Communicates performance expectations and trains staff in processes. Monitors and controls financial and administrative responsibilities including asset protection.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 3 years experience in the event management, food and beverage, or related professional area.
CORE WORK ACTIVITIES
Supporting Event Services Operations
Ensures Red Coat program is in place in accordance with Catering Event Service minimum standard.
Delegates tasks to ensure room sets are on time and meet Event Service Standards.
Manages departmental inventories and assets including par levels and maintenance of equipment.
Projects supply needs for the department (e.g., pads, pens, candy jars, bottled water/water pitchers).
Manages departmental inventories and maintains equipment.
Ensures candy rotation on all meeting room sets (if applicable).
Establishes consistent standards for regular meeting room sets and VIP meeting room sets.
Conducts function room inspections prior to each function to ensure the room is set according to specifications.
Maintains cleanliness and sanitation standards in all banquet operation areas.
Coordinates routine maintenance to ensure a quality meeting facility.
Acts as a liaison between Banquets, Event Planning, Event Delivery teams and the group contact throughout the event.
Coordinates the necessary departments to maintain the meeting room standards.
Reviews the Diary weekly to ensure space maximization.
Ensures function rooms are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements.
Providing Exceptional Customer Service
Makes presence known to customer at all times.
Stays available to solve problems and/or suggest alternatives to previous arrangements.
Sets a positive example for guest relations.
Interacts with guests to obtain feedback on product quality and service levels.
Responds to and handles guest problems and complaints.
Empowers employees to provide excellent customer service.
Conducting Human Resources Activities
Sets service goals for event service supervisors and employees in order to achieve Event Planner satisfaction goals.
Ensures employees understand expectations and parameters.
Attends and participates in all pertinent meetings.
Leads shifts and actively participates in the servicing of events.
Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
Conducts monthly department meetings with Event Service staff.
Schedules employees to ensure shift coverage and meet business demands and productivity goals; critiques any variances.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


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Keywords

Senior Event Manager

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Courtyard by Marriott

Founded by J. Willard and Alice Marriott in 1927, Marriott International, Inc. is a leading global lodging company headquartered in Washington, DC in Bethesda, Maryland. It has over 6,000 properties in nearly 122 countries- Middle East & Africa (245 properties, 29 countries), Europe (512 properti es, 37 countries), United States & Canada ( 4,526 properties, 2 countries), Caribbean & Latin America (225 properties, 33 countries), and Asia-Pacific (572 properties, 21 countries). Marriott International, a FORTUNE 500 Company, started its operations in the Middle East in 1980 with Riyadh Marriott Hotel in Saudi Arabia.





Marriott’s portfolio of brands includes JW Marriott and Marriott Hotels, the flagship brand of Marriott with over 500 international locations, along with the other 30 brands. The ever-evolving and award-winning brands of the organization continue to bring in customer satisfaction by offering exceptional amenities and attentive guest care that sets the industry standards. Known as one of the ‘best employers’, Marriott maintains a work culture that puts its people first. The organization offers excellent benefits and career paths that help its employees to grow professionally and personally. Marriott International promotes innovation, diversity, teamwork and a thriving culture. Marriott International’s merger with Starwood Hotels & Resorts has strengthened its position as the best travel company in the world.



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