Job Description

The role of the Patient Representative is to attend patients and their relatives in the Clinic to satisfy their non-medical needs. Handle enquiries and provide a high level of support and information to patients/guests in the Clinic.
He/she is also responsible for coordinating specialty care for patients in need of external consultation as requested by the primary care physician and responsible for scheduling, tracking, referral case management and providing reports.

Responsibilities

Greet visitors and patients, determines their needs, checks appointments and directs or escorts to concerned person, office or clinic
Assist new patients in opening a medical file and ensuring all required information is supplied and that the information is true and accurate.
Ensure that the patients/attendants are kept comfortable at all times and ensure their requirements are met as laid down in CosmeSurge rules.
Direct patients opting for treatments on special packages to the designated area/block or in the right category of rooms as required by them
Make, change or coordinate appointments for patients via email or telephone according to the coordination of care procedures, and confirming the appointments of the next day.
Processes patient referrals to specialty providers by preparing medical charts and records for referral patient visits and providing appropriate clinical information to specialist.
Assist with the conduction and coordination of company’s promotional campaigns
Educate the patients regarding admission policies and privileges at the time of admission and assist them with the admission procedures and requirements. Procure all the required consent forms and get them signed properly by the patients or their legal guardians/representatives.

Desired Candidate Profile