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Senior Executive, Client Service, Retail Measurement Services


Posted on July 9, 2018

2 - 3 years Sharjah - United Arab Emirates

Bachelor of Arts, Bachelor of Science. Any Nationality

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Job Description

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Job Summary :
Ensure prompt delivery of service to the responsible clients in order to achieve the set financial objectives and other operational performance indicators
Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews and also by providing value-added analyses and response to special requests
Work with team from the stage of client briefing to the final stage of report writing and presentation of results
Engage with clients on day to day queries and educate them on Retail Measurement Services product.
Build and maintain ongoing relationships with the identified key persons within client organization
Undertake sales activities independently or in conjunction with senior staff in terms of preparation and delivery of proposal and credentials to meet the team business objective.
Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
To constantly Identify and recommend enhanced and new services that answer clients' business needs
Stay up to date with Nielsen products, services and applications
Use and expand market knowledge
Develop effective working relationships within team, other functions and clients
Desired Skills and Experience
To be able to read short and long term trends and able to translate it in actionable insights.
Working knowledge of statistics
Working knowledge of research techniques and methodologies
Strong client focus and pro-activeness
Very good influencing, persuading and project management skills
Effective writing and excellent presentation skills
Good organizational skills
Effective writing and excellent presentation skills
Strong business acumen and good knowledge of the market dynamics
Education qualification / Work experience:
BA / BS Required (MBA desirable)
2+ years experience in FMCG / Market Research (Quantitative) / Retail industry
Candidates with rich experience of tracking studies (Retail / Household panel & Brand tracking) would be preferred

Call Center / BPO / KPO / Outsourcing

Sales / Business Development


Market research FMCG Analytics Business Analyst consumer goods Performance management Operations performance measurement Project management Client satisfaction


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