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Senior Executive / Dy.Manager 

Saud Bahwan Progect & Equpement

Posted on September 23, 2019

5 - 10 years Other - Oman

Bachelor of Technology/Engineering(Other Engineering). Any Nationality

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Job Description

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Job profile: The candidate should be able to set and monitor marketing strategies that will foster profitable long-term relationships with customers. To boost the company’s market presence and enhance customer experience across all touch points in the lifecycle and have experience on Customer Relationship Management Systems and KPI metrics. Should be able to identify new opportunities and proactively address customer concerns. The job entails leading and motivating a team of professionals, building customer relationship and seeking business development.

Job Responsibility:

Monitoring relationships with existing customers through CRM systems
Ensuring the CRM system provides an effective end to end sales funnel
Developing and implementing marketing techniques that will drive new customer acquisition and retention of existing customers
Set specific marketing strategies to retain customers
Plan and manage multi-channel marketing campaigns and surveys
Suggest new methods to address customers’ needs
Track marketing metrics and trends like conversion rates and web analytics
Assist with organizing promotional events to reach prospective customers
Review and select Analytics Tools that meet the organization’s need
Conduct market research to follow trends and competition


Helpdesk / Customer Service / Telecalling

Desired Candidate Profile

Qualification: Engineers in any discipline with Management qualification.

Age: 32 - 35 years

Experience:
Around 5 – 10 years of experience with a leading Automotive OEM’s CRM department.
Should possess technical expertise with CRM and analytical tools / systems.
Knowledge of online marketing methods and best practices is essential along with the skill of managing a seamless customer experience across social media, offline and across all touch points.
Knowledge of Virtual showrooms and online sales channels
Exposure of handling Customer Connect centers and complaints management and redressal
Proven track record and strong analytical & communication skills with a customer oriented attitude is essential.

Keywords

Senior Executive / Dy.Manager 

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Saud Bahwan Progect & Equpement


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