Senior Executive - Performance Excellence.DHCM

Merex Investment Group

Employer Active

Posted on 1 Dec

Experience

5 - 9 Years

Job Location

United Arab Emirates - United Arab Emirates

Education

Bachelor of Science

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Role Purpose:

  • Drive the deployment of Business Excellence frameworks (e.g., EFQM, DQA) in alignment with Dubai Holding corporate transformation and quality programs.

  • Facilitate cross-functional process improvement initiatives across community operations, support services, and shared functions to optimize efficiency and service delivery.

  • Support annual strategic planning and Balanced Scorecard cascading by collaborating with HODs and Strategy teams to align KPIs with DHCM s operational priorities.

  • Conduct internal capability assessments and quality maturity evaluations to identify performance gaps and improvement areas.

  • Oversee the documentation and periodic review of key business processes, SOPs, and service workflows to ensure alignment with policies and stakeholder needs.

  • Lead internal knowledge-sharing initiatives on quality, innovation, and continuous improvement practices across business units.

  • Collaborate with the Procurement, Operations, and FM teams to develop performance scorecards and service evaluation models for key vendors.

  • Monitor and report the effectiveness of quality initiatives using data-driven dashboards, RCA (root cause analysis), and corrective action tracking tools.

  • Liaise with external assessors, consultants, and benchmarking organizations during awards, audits, or certification processes.

  • Build and maintain a repository of process templates, forms, KPIs, and audit reports for centralized knowledge management

Desired Candidate Profile

Qualification & Experience:

  • Bachelor's degree in business administration, Quality Management, Industrial Engineering, or a related discipline

  • Master s degree (MBA or equivalent) is desirable

  • Formal training or certification in EFQM, Six Sigma, Lean, or ISO 9001 preferred

  • 5 7 years of experience in a business excellence, process improvement, or quality function, preferably within real estate, FM, or community services

  • At least 2 years of experience in a supervisory role with cross-functional project facilitation exposure

  • In-depth understanding of quality frameworks, operational KPIs, and performance metrics

  • Hands-on experience in process mapping, RCA, stakeholder engagement, and process automation support

  • Proficiency in MS Office (especially Excel and PowerPoint), Visio for process flows, and Power BI for dashboards

  • Experience in coordinating assessments, certifications, and external audits

  • Execution & Delivery Consistently delivers excellence improvement initiatives to closure

  • Process Thinking Sees interdependencies and drives end-to-end optimization

  • Analytical Mindset Uses data and structured tools to solve root-level issues

  • Facilitation & Communication Brings departments together and communicates value clearly

  • Customer-Centricity Designs process improvements with internal customer needs in mind

  • Continuous Improvement Fosters a mindset of operational agility and excellence culture

  • Customer Service Orientation Supports internal departments by enabling efficient and compliant operation

Company Industry

  • Banking
  • Financial Services
  • Broking

Department / Functional Area

  • Corporate Planning
  • Consulting
  • Strategy
  • M&A

Keywords

  • Senior Executive - Performance Excellence.DHCM

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Merex Investment Group

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