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Senior Hostess / Hostess

Grosvenor House, a Luxury Collection Hotel, Dubai

2 - 4 years Dubai - United Arab Emirates

Bachelor of Hotel Management(Hotel Management), Bachelor of Business Administration(Management). Any Nationality


, Posted on March 1, 2018 1 Opening

Job Description

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Company:
Marriott International is the world s leading global
hospitality company, with more brands, more hotels and more opportunities for
associates to grow and succeed. With 5,700 properties, you ll find us in your
neighborhood and in more than 110 countries across the globe. Learn about our
30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.
Property
Description:
A pinnacle of perfection, set within the cosmopolitan
Dubai Marina. Grosvenor House Dubai is a landmark of prestige and a symbol of
refinement. It is a home for culture, creative excellence, and a collector of
lasting impressions.
Grosvenor House is a name steeped in excellence and combines luxurious
standards with futuristic flair. A guardian of tradition, perfectly refined.
The Grosvenor House prides itself on its impeccable service, built on the
legendary hospitality of Arabia. Every wish expressed is met with equal
measures of priority, discretion and charm.
Located close to the city center within easy reach of business and leisure
facilities, the Grosvenor House is the ideal location for business, leisure or
for it your home.
Key Position Requirement:
Dynamic,
self-motivated, energetic, focused, open for challenges, success oriented,
go-getter, decision-making abilities and have a yes approach .
As a Senior Hostess you are responsible to receive and
give a warm welcome to our guests, providing an efficient and courteous
approach at all times and your role will include key responsibilities such as:

Offer consistently professional, friendly,
warm and engaging service.

Welcome guests to the assigned outlet, receive
and conduct guests to tables, ensure that they are attended to and be
available for them at all times as a point of contact.

Take outlet reservations, handle the
reservation book and answer the telephone in an impeccable manner.

Set up the outlet
prior to the business hours along with the service team.

Coordinate with the service team in making
necessary arrangements according to floor plan for reservations or
blocking off reserved tables.

Observe the cleanliness and maintenance of the
outlet and the entrance area.

Assure the well-being of all guests by
maintaining a close, friendly, yet discrete contact.to recommend if a
guest requests.

Contribute in setting up the outlets database

R eassure the guests satisfaction upon their departure.

Be aware of all menus and ongoing promotions
in the outlet by heart in order
Education, Qualifications & Experiences:
You
should ideally have a diploma / degree in hospitality or a vocational training
in food & beverage with previous experiences as a Senior Hostess in a high
volume restaurant. A good command of English and additional skills, like guest
service and interpersonal are essentials. Multiple
language ability is considered as additional advantage.
Knowledge
& Skills:
The
ideal candidate will be hands-on with a true passion for people and service
along with a positive and pleasant attitude. You will thrive working in a busy
environment and stay calm under pressure, have attention to details and should
possess understanding of the job, adaptability, teamwork and with outstanding
customer service.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


Industry Type : Hotels / Hospitality
Functional Area : Chefs / F&B / Housekeeping / Front Desk

Keywords

Hospitality Customer service Luxury English Setup Guest service Management Business Executive Creative Typing

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Grosvenor House, a Luxury Collection Hotel, Dubai

Founded by J. Willard and Alice Marriott in 1927, Marriott International, Inc. is a leading global lodging company headquartered in Washington, DC in Bethesda, Maryland. It has over 6,000 properties in nearly 122 countries- Middle East & Africa (245 properties, 29 countries), Europe (512 properti es, 37 countries), United States & Canada ( 4,526 properties, 2 countries), Caribbean & Latin America (225 properties, 33 countries), and Asia-Pacific (572 properties, 21 countries). Marriott International, a FORTUNE 500 Company, started its operations in the Middle East in 1980 with Riyadh Marriott Hotel in Saudi Arabia.





Marriott’s portfolio of brands includes JW Marriott and Marriott Hotels, the flagship brand of Marriott with over 500 international locations, along with the other 30 brands. The ever-evolving and award-winning brands of the organization continue to bring in customer satisfaction by offering exceptional amenities and attentive guest care that sets the industry standards. Known as one of the ‘best employers’, Marriott maintains a work culture that puts its people first. The organization offers excellent benefits and career paths that help its employees to grow professionally and personally. Marriott International promotes innovation, diversity, teamwork and a thriving culture. Marriott International’s merger with Starwood Hotels & Resorts has strengthened its position as the best travel company in the world.



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