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Senior IT Support Analyst

Fugro Geotech Private Ltd..

5 - 6 years Abu Dhabi - United Arab Emirates

Bachelor of Technology/Engineering(Computers). Any Nationality


, Posted on May 14, 2018 1 Opening

Job Description

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Job Description
The Senior IT Support Analyst is accountable to the IT Manager or IT Support Coordinator for the fulfilment of requirements outlined in this job description.
Roles And Responsibilities
1. Primary Duties and Responsibilities
Responsible for the ongoing maintenance and future planning needs of the company s desktop environment.
Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
Monitor performance and ensure network system availability and reliability
Liaise with vendors and other IT personnel for problem resolution.
1.1 Responsibilities
a) Responsible for the ongoing maintenance and future planning needs of the company s desktop environment.
b) Collaborate with existing vendors to evaluate the new technology that is available and make recommendations to management on using that technology.
c) Ensure that network expansion projects are in line with the company s plans.
d) Monitor the performance of the company s desktop infrastructure and make suggestions for improving efficiency.
e) Evaluate applications and software patches for desktop applications to see if they will solve desktop issues.
f) Configure and install various network devices and services.
g) Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
h) Monitor performance and ensure network system availability and reliability
i) Monitor network system resource utilization, trending, and capacity planning.
j) Provide Level-2/3 support and troubleshooting to resolve issues.
k) Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
l) Select and implement security tools, policies, and procedures in conjunction with the company s security team.
m) Liaise with vendors and other IT personnel for problem resolution.
1.2 Specific Additional Duties
a) Actively participate in adherence to and improvement of the Company Management System on Quality and HSE related issues.
2. Principal Working Relationship
a) Align with IT Manager / IT Support Coordinator
Requirements
Qualifications required:
a) M.Sc. or B.Sc. Level or Diploma in Computer Science, Computer Engineering, MIS or similar field.
b) Microsoft Certified Desktop Support Technician (MCDST) certification
c) Cisco Certified Network Professional (CCNP) or higher.
Skills / experience required to do the job:
a) Min. 5 years in industry
b) English language
c) Proven working experience in a similar role or relevant experience
d) Demonstrated ability in desktop and systems design
e) Proven ability to offer high level desktop support in an enterprise environment
f) Deep understanding of networking protocols
g) Solid understanding of the OSI or TCP/IP model
h) Hands-on experience with monitoring, network diagnostic and network analytics tools


Industry Type : Engineering Design & Consulting
Functional Area : IT Software

Desired Candidate Profile


Keywords

Senior IT Support Analyst microsoft Troubleshooting Service Analytics Change management Computer science Networking protocols Tools Capacity planning Offshore

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Fugro Geotech Private Ltd..


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