Senior IT Support Engineer | 0042 Saudi Telecom Company Posted on October 25, 2019 6 - 7 years Riyadh - Saudi Arabia Bachelor of Science(Computers). Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Job PurposeJobs at thislevel are responsible for supervising team operations leading towards meetinginternal/external customer technical support needs and furthering the use ofSTC s IT products and services. Also, they are responsible for managingself-contained projects and service streams and overseeing systems activitiesto ensure continued efficiencies.CoreResponsibilitiesApplication Support:• Supervise thedevelopment of new systems and techniques to meet STC s stated technicalpriorities.• Arrange businessrequirements in a programming sequence by analysing requirements,preparing a work flow using subject matter expertise in programminglanguages and logic.• Drive the analysesof existing IT systems and procedures, recommending modification programsand user procedures to best meet STC s needs.• Stage and operatespilot tests, driving the completion of quality and business acceptancetests.• Build highly complexuser interface applications and back-end databases using technicalproficiency in various web development tools, programming languages andscripting languages.• Provide programmingexpertise when required in development and testing of products &services.• Monitor and auditscompliance standards, architecture etc. across systems and applications,identifying appropriate corrective action.• Pitch business casesand seeks approval for new technological services that may maximizeprofitability for STC.• Develop user andtechnical documentation for the implementation, support and running ofnew and/or modified systems.Generic Role:• Contribute in analysing and identifyinginadequacies, inefficiencies and problems and recommends appropriatesolutions and detailed engineering specifications for the same.• Inspect procured/manufactured equipment by performingquality and factory acceptance tests, to ensure effective quality ofequipment.• Monitors Key Performance Indicators (KPIs) andensures that the current network/systems meet all established constructionand maintenance agreements.• Conduct research and feasibility studies on newequipment and systems, in order to make relevant cost-effectiverecommendations to management.• Coordinate across a number of work units withinthe specified area of work, to ensure efficient work flows and accurateoutputs.• Manage projects and initiatives, as may berequired by the reporting senior.• Ensure the implementation of approvedtechnology support policies, processes and procedures so that therequired work is carried out in a controlled manner.• Ensure that the work-processes are implementedas designed and are in adherence to established standards andprocedures.• Develop andsupervise the respective team members, if needed, for undertaking higherresponsibilities.Qualifications/Certification• Bachelor sdegree in a Computer Science/Information Technology / Telecommunication/ Electronics & Communication / Electrical / Computer / MechanicalEngineering related discipline• Relevantcertification in Information Technology Service or InfrastructureManagement (ITSM/ITIL) is preferred• ProjectManagement Professional (PMP) or any equivalent certificationYearsof Experience• 6 - 7 Years of experience in the technicalservice and maintenance at technology/telecommunication industryDesired Skills &Knowledge• Advanceproficiency in applications and infrastructure installation and repairs• Advanceproficiency in troubleshooting applications and infrastructuremalfunctions• Advanceproficiency in IP/SIP background with focus on mobility aspects• Advanceproficiency in data collection and analysis• Advanceproficiency in system diagnostic techniques• Advanceproficiency in latest technology applications• Advanceproficiency in relevant programming languages• Advanceproficiency in IT services and systems• Intermediate proficiency in data processing functions and developingsystem data structures Company Industry Telecom / ISP Department/Functional Area IT Software Keywords Senior IT Support Engineer REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. 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