Senior ITS Operations Manager

Atkins Realis Group

Your role

• Oversee the performance, reliability, and integration of all ITS systems including AVM, RTPI, APC, PA, CCTV, and Journey Planning systems.
• Ensure effective interface management between Bus Contractors, ITS Contractors, and external systems and stakeholders such as Metro.
• Monitor system performance and resolve inconsistencies, faults, and integration issues.
• Ensure contractors meet contractual KPIs and performance targets.
• Oversee maintenance, backup, cybersecurity, and data protection practices for all ITS systems.
• Lead vendor and contractor management related to ITS systems.
• Ensure proper implementation of software management best practices and data security requirements.
• Review and approve all technical deliverables submitted by ITS contractors.
• Identify and close any responsibility gaps related to ITS scope.
• Ensure timely implementation of interfaces to support smooth bus operations.
• Lead stakeholder reporting related to ITS performance and compliance.
• Support operational readiness and continuous improvement initiatives.

About you

Qualification and Education Requirements

• Bachelor degree in Engineering, IT, or related field.

Mandatory experience

• Minimum 12 years of experience in ITS and transport systems or related fields.
• Proven experience in managing large-scale ITS systems integrations and management of their operations and maintenance.
• Experience in contractor and stakeholder management.
• Strong understanding of system interfaces, software management, and cybersecurity.
• Experience in KPI monitoring and performance management.