Senior Load Master The Emirates Group

In this role you will be:

• Accepting special/heavy cargo at the Cargo Operations Engineering desk from various sales departments by providing the relevant documents that meet our Standard Operating Procedures. Advising & providing instructions to outstations and/or clients with build-up of heavy cargo expertise. To ensure heavy & outsized cargo service delivery standards (packaging requirements, specific loading locations & aircraft requirements) are met and executed according to the manuals.
• Leading & facilitating the ramp activities and administration for the load master office; assisting the administration team in scheduling and rostering of load masters to safeguard operations and to efficiently make use of the manpower available as per standards set by the department.
• Coaching & training (on the job) new load masters and line checks to ensure compliance with company and regulatory licensing requirements keeping safety as the prime focus.
• Plan ahead of the flight to ensure all ground handling arrangements are in place and ensure all information related to the ground handling agent, airport and load specification is obtained. Ensure that the Load is built up in accordance with the Emirates Standards meeting all safety requirements and carrying out the security search. Confirm that all Aircraft Pre-Flight Security and preparation are carried as laid down in the Flight Operations Manual.
• Supervise the Ground Handling Agent (GHA) to ensure that load optimization and loading efficiency is achieved taking into consideration requirements for all special cargo. Prepare the loading instruction report and issue to GHA in a timely manner so that the aircraft loading can commence. Ensure that the aircraft is unloaded in a safe and efficient manner.
• Ensure at all times, that the handling of time and temperature and pharmaceutical shipments demonstrates compliance to the European Union Good Distribution Practice (EU GDP) requirements and carry out Dangerous goods inspections related to aircraft loading and also deal with any DG related incidents related to flight and handling while the aircraft is on Ground. Also to ensure necessary Permits and paper work accompany special types of cargo such as AVI and Dangerous Goods that require special clearance to avoid problems at destinations and transit stations.
• Responsible for preparing the aircraft weight and balance, trim sheet and submit to the Pilot in command. Issue aircraft loading and unloading instructions. At destination ensure that General Declaration, flight plan and weather reports are obtained from the Ground Handling Agent and concerned authorities.
• In the event of accompanying grooms, ensure all grooms are listed and approved for the flight and that their identities are checked prior to boarding the aircraft. Liaise with the grooms and crew for optimal loading positions for special loads.
• Accountable for the punctuality of all flights and to ensure that an acceptable level of on-time departures is achieved. Liaise with crew/crew hotel in the event of expected delay so as to ensure crew calls are delayed so as not to impact crew duty time limitation.
• Maintain close contacts with Ground Handling Agents, Line Maintenance Engineers, and Local Airport Authorities etc to ensure that the highest levels of Customer Service are consistently delivered. Assess serviceability of aircraft loading systems/equipment and liaise with Engineering for rectification as well as determine operational restrictions and limitations until systems are rectified.