Senior Manager/Associate Director
Intouch CX
Employer Active
Posted on 28 Nov
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Experience
6 - 8 Years
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Lead and manage the CSR recruiting teams, coach employees on development needs, career growth and learning opportunities
Provide recruiting support for management and support department positions at the site level
Support program execution and implementation associated with people-related change initiatives and recruiting deliverables
Conduct special projects as assigned
Produce accurate and relevant metrics and reports
Interface and build relationships with Operations and Human Resources to ensure business goals are met in compliance with applicable regulations and policy
Support in the development and management of strategic on-line recruiting presence to gain visibility and attract qualified candidates
Develop effective recruiting practices for volume recruiting
Track and report recruitment acquisition statistics
Desired Candidate Profile
University degree preferably with a major in Human Resources
6+ years of leadership experience
Must be from Contact Center (BPO)
HR/Recruiting experience in a fast-paced/mass hiring environment (contact center setting is an asset)
A background in Operations (considered an asset)
Exceptional and effective communication skills (oral and written) with an approach that builds and nurtures strong and lasting relationships
Qualities of a detail-oriented, analytical team player with creative problem solving and project management skills
The ability to self-manage daily duties and time in a fast-paced, hectic, changing environment
The ability to organize and follow-up on multiple tasks with accuracy and timeliness
The ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
A service oriented, strategic mindset and are able to plan and execute for a desired result
The ability to adapt to change and innovation
Company Industry
- Call Center
- BPO
- KPO
- Outsourcing
Department / Functional Area
- HR
- Human Relations
- Industrial Relations
Keywords
- Senior Manager/Associate Director - Recruitment
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