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Senior Manager - DMC Operations

Seera Group

Posted on November 18, 2019

2 - 3 years Riyadh - Saudi Arabia

Any Graduation. Any Nationality

Opening 01

Job Description

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About the role:
We are looking for an experienced Senior Manager Operations who will be responsible for leading the our new Destination Management Unit's operations, ensuring travelers' experience and providing end to end on-ground support.
Your responsibilities:
• Elaborate short-term and long-term planning for operations department including manpower, fleet, other assets, training, and systems requirements
• Hire and mobilize resources to manage all on-the-ground operations
• Coordinate on-the-ground support in KSA; including airports, hotels, tours etc., to meet customer needs and resolve any issues on the ground
• Ensure high-quality service delivery and following up with service providers where necessary
• Implement process improvement initiatives to raise the quality of service while reducing costs
• Shared responsibilities with the sales team & product development to ensure great on-ground experience for tourists
• Stay connected with the on-ground support team to ensure a seamless journey for the pilgrims
About you:
• Extensive experience in end to end DMC operations in the Middle East market, preferably KSA market
• Preferred experience in meet & greet, transfers, and activities operations
• Excellent leadership, presentation and communication skills, both verbal and written.
• Strong organizational, problem solving and customer care skills


Travel / Tourism

Data Entry / Operations / Back Office Processing

Keywords

Senior Manager - DMC Operations

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Seera Group


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Website https://boards.greenhouse.io/seera/jobs/4377249002


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