, Posted on February 27, 2018
The Senior Manager Events provides leadership and oversight of the departments Event Planning, Banquets/Catering, Event Service and Event Technology. Position supports the development and implementation of departmental strategies and implementation of the brand service strategy and brand initiatives. The position has overall responsibility for executing all property events with a seamless turnover from sales to operations and back to sales. Supports initiatives to grow event revenues and maximizes the financial performance of the discipline. In addition, the position supports in the opening of new properties and during property business reviews and deep dives.
CORE WORK ACTIVITIES
Manage multiple portfolios of implementation projects that have a high-degree of impact across the business.
Develop strategic planning, pre- and post-implementation activities
Leads overall implementation processes communications and project related communication with properties
Conducts follow up and escalation on project implementation tasks
Reviews implementation progress and communicates monthly results though continent Implementation Scorecard
Develops and establishes sustainment procedures for continent of Operations related initiatives
Align with stakeholders and senior management on project goals and status to ensure milestone are met.
Manages program efforts so project components are delivered on time, within budget, and as expected by the sponsor.
Accountable for identifying and mitigating project execution risks, managing escalations, capturing feedback, resolving issues, and facilitating cross-group discussions to achieve efficient program pilots and launches.
Partner with the Continent leadership, Brand, and GOS Center for Specialized Services (CSS) and GOS Professional Services to design an effective pilot. Manage the process to gather objective property feedback and channel feedback to relevant stakeholders. Ensure pilot findings and outcomes are incorporated into the final deliverable.
Ensure team provides an integrated perspective of all pilot and launch related activities to accountable leaders to ensure they understand the big picture impact to the Market.
Ensure multiple priorities within Brand, Continent, and GO can be implemented and sustained in the market, and completed within the parameters of agreed upon project scope.
Manage processes to ensure a seamless handoff upon implementation completion.
Drive change management in the Market.
Leverages standards and tools for Marriott s program and project management. Document best practices and maintain detailed procedures to benefit all deployment efforts.
Managing Work, Projects, and Policies
Manages and implements work and projects as assigned.
Generates and provides accurate and timely results in the form of reports, presentations, etc.
Analyzes information and evaluates results to choose the best solution and solve problems.
Provides timely, accurate, and detailed status reports as requested.
Updates Implementation Scorecard quarterly based on focus areas and communicates to senior continent leadership
Demonstrating and Applying Discipline Knowledge
Support disciplines specific goal setting process for continent and properties
Supports monthly continent Events discipline calls and communicates with advisory council and property teams
Analysis of monthly ESS performance reviews and property communication. Facilitates actions to improve overall performance for continent
Plans and prepares in-market workshops and discipline specific training classes
Represents the Events discipline on monthly Events GLT calls
Provides technical expertise and support to persons inside and outside of the department.
Demonstrates knowledge of job-relevant issues, products, systems, and processes
Demonstrates knowledge of function-specific procedures.
Keeps up-to-date technically and applies new knowledge to job.
Uses computers and computer systems to process data and track performance (implementation programs and EM, highly skilled in MS Office).
Supports Director of Events and ADOPS on business reviews for key events properties
Supports development of event space design standards for pipeline and pre-opening properties and parameters for Events OS&E, FF&E and A/V
Conducts updates for events catalogue content and launch communication to properties.
Supports hiring of property leadership for Events (purple and blue band directors)
Championing MEA continent communication of Business Recovery Services operations
Champions and maintains Operations SharePoint site and facilitates content management
Continent champion for land-it implementation tool. Provide training and communicate system enhancements
Facilitates operations discipline content for bi-annual continent operations conference
Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person in a timely manner.
Demonstrates self confidence, energy and enthusiasm.
Informs and/or updates leaders on relevant information in a timely manner.
Manages time effectively and conducts activities in an organized manner.
Presents ideas, expectations and information in a concise, organized manner.
Uses problem solving methodology for decision making and follow up.
Follow-up with properties on Meeting Services App performance and provide guidelines to improve
Analyze Meetings Imagined data and follow up with properties to increase results
In-person support for HALO property openings
Supplier relationship to stay up to date with business trends and for equipment developments
Performs other reasonable duties as assigned by manager.
Industry Type :
Hotels / Hospitality
Functional Area :
Desired Candidate Profile
Event Planning and Operations experience
Expertise in planning, executing, and delivering projects on time and on budget
Strong prioritization, organization, and analytical skills
Ability to incorporate new ideas into an existing environment
Ability to effectively communicate at all levels of the organization, verbally and in writing
Ability to build effective working relationships across a variety of mediums (email, phone, webinars and in-person)
Ability to develop and enforce program governance
Strong analytical skills for planning, estimating, budgeting and monitoring program/project work
Demonstrated ability to work independently and with others
Strong process management, negotiating, influencing, and problem resolution skills
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Founded by J. Willard and Alice Marriott in 1927, Marriott International, Inc. is a leading global lodging company headquartered in Washington, DC in Bethesda, Maryland. It has over 6,000 properties in nearly 122 countries- Middle East & Africa (245 properties, 29 countries), Europe (512 properti
es, 37 countries), United States & Canada ( 4,526 properties, 2 countries), Caribbean & Latin America (225 properties, 33 countries), and Asia-Pacific (572 properties, 21 countries). Marriott International, a FORTUNE 500 Company, started its operations in the Middle East in 1980 with Riyadh Marriott Hotel in Saudi Arabia.
Marriott’s portfolio of brands includes JW Marriott and Marriott Hotels, the flagship brand of Marriott with over 500 international locations, along with the other 30 brands. The ever-evolving and award-winning brands of the organization continue to bring in customer satisfaction by offering exceptional amenities and attentive guest care that sets the industry standards. Known as one of the ‘best employers’, Marriott maintains a work culture that puts its people first. The organization offers excellent benefits and career paths that help its employees to grow professionally and personally. Marriott International promotes innovation, diversity, teamwork and a thriving culture. Marriott International’s merger with Starwood Hotels & Resorts has strengthened its position as the best travel company in the world.
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