Senior Manager Internal Investigations Marriott International

JOB SUMMARY

In this role, the Senior Manager in the Department of Investigations, manages internal investigations across the EMEA region on behalf of Marriott International. This role is critical in safeguarding the organization s integrity by managing complex investigations involving fraud, misconduct, and policy violations. The role requires a deep expertise in investigative practices, a strong understanding of regional legal frameworks, and the ability to operate effectively across diverse cultural and operational environments.

The role oversees the full lifecycle of investigations from triage and evidence collection to stakeholder engagement and reporting. Responsibilities include conducting interviews, analysing financial and operational data, collaborating with cross-functional teams, and presenting findings to senior leadership. The role also supports proactive risk mitigation through training, market reviews, and special assignments. A high level of professionalism, sound judgment, and the ability to influence at all levels are essential.

CANDIDATE PROFILE

Education and Experience

Required

• Bachelor s degree in law, Criminal Justice, Business Administration, or related field; advanced degree preferred.
• Minimum 8 10 years of experience in internal investigations, compliance, audit, finance or legal roles.
• Proven experience conducting investigations in EMEA, with strong knowledge of local employment laws and regulatory frameworks.
• Fluency in English required; Arabic and or French is a strong advantage.
• Exceptional analytical, interviewing, and report-writing skills.
• High level of discretion, integrity, and professionalism.
• Ability to travel across the region as needed.

Preferred

• Experience in hospitality, real estate, or financial services sectors.
• Certification in investigations (e.g., CFE, PCI) or compliance (e.g., CCEP).
• Familiarity with digital forensics e.g. e-discovery tools, and data privacy regulations.
• Strong interpersonal skills and ability to influence across cultures and functions.
• Ability to work under pressure when handling high cases loads and understand how to prioritize tasks.
• Confidence and presence to brief senior leaders with case progress and outcomes.

CORE WORK ACTIVITIES

• Gather initial evidence through document reviews and scene examinations.
• Interview witnesses, victims, and suspects to obtain statements.
• Analyze non-financial and financial records and transactions for irregularities and exceptions.
• Conduct surveillance operations, if deemed necessary, to validate and verify suspicious activities.
• Maintain key stakeholder management through the life cycle of the investigation.
• Collaborate with internal experts, including Information Technology, Cyber Security, Loyalty Rewards, Loss prevention teams and so on, to analyze relevant evidence.
• Prepare investigation reports summarizing findings and recommendations.
• Coordinate with Legal and HR/AR for joint discussion or follow-up actions, e.g. discussion of findings for their Disciplinary Action decisions.
• Present investigation updates, risk insights, and case summaries to Leadership during scheduled meetings and ad-hoc forums.
• Conduct initial triage upon receipt of a case, ensure accurate logging as per established protocols, and update case records upon closure.
• Perform market reviews and execute special assignments as directed by the Leadership.
• Deliver training and awareness sessions on investigation protocols process to key stakeholders including HR, Loss Prevention, and Property Leadership.