Senior Officer Client Services

First Abu Dhabi Bank

Job Details
Job Location: Dubai, UAE
Industry: Banking
Function: Customer Service
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full time

What You ll Do

* Act as the primary point of contact for operational support between clients and internal departments
* Manage client service requests including account maintenance, balance confirmation, corporate card handling, PDC memos, closure letters, and more
* Attend to walk-in clients and assist RMs in day-to-day administrative functions
* Collect and verify documentation in line with regulatory and bank compliance standards
* Maintain accurate records of service requests, resolutions, and communications
* Monitor turnaround times (TATs) and service level agreements (SLAs) with other operational units
* Ensure safe handling and custody of all client security items and documents
* Use systems such as T24, SharePoint, BPMS, and DMS for workflow and data management
* Support in identifying process improvements and mitigating operational risks
* Help reduce client complaints by proactively addressing grievances and root causes
* Assist the manager in optimizing the Customer Experience Centre's operational performance

Ideal Candidate Profile

* Bachelor s degree in Commerce, Banking, or a related field
* At least 2 years of banking experience with exposure to operations and customer support
* Familiar with general banking principles and back-office procedures
* Proficient in handling client documentation, operational processes, and systems like T24
* Strong communication and interpersonal skills
* Energetic, adaptable, and able to manage multiple service requests in a fast-paced setting
* Attention to detail and a client-first mindset
* Ability to work collaboratively with internal teams to achieve service excellence