Home Jobs in Kuwait Jobs in Al Kuwait Senior Customer Service Officer Jobs in Al Kuwait Senior Customer Service Officer

Senior Officer- Customer Trade Services

Burgan Bank

Posted on June 11, 2018

4 - 5 years Al Kuwait - Kuwait

Bachelor of Business Administration(Management). Any Nationality

Opening 01

Job Description

Email sent successfully.

Posted Date: Jun 07, 2018
Expiry Date: 2018/08/06
Ref. JB3808901
Share Tweet
Senior Officer- Customer Trade Services
Job Description
Purpose and Scope
Responsible for effective production, execution and operational processing of CTS products in an operationally compliant, timely and efficient manner. Support and work with a team of officers and ensure
that transactions are processed efficiently.
Key Responsibilities
1. Authorizes and handles CTS related transactions, prioritizes tasks, monitors work progress and ensures standards and deadlines are met.
2. Assists in developing and maintaining a detailed operational and technical understanding of various Trade products, processes and systems. Ensures on job training is provided to the new officers.
3. Refers and escalates the issues to the next level for any discrepancies or unusual items.
4. Ensures high customer service standards are maintained as per Service Level Agreements. Ensure error free transactions.
5. Follows up on overdue and expired transactions.
6. Ensures transactions comply with internal procedures and Central Bank of Kuwait guidelines.
7. Ensures and follows up on outstandings in Nostro and Suspense accounts.
8. Assists in the User Acceptance testing of system modifications.
Senior Officer- Customer Trade Services Page 2 of 4 Operations
9. Ensures control plans are regularly updated.
10. Generates and escalates periodic and requested reports ensuring accuracy and timely delivery.
11. Maintains updated knowledge of rules, regulations and standards in the field and related matters of interest to the department.
12. Performs other duties in line with scope of work and as assigned by the direct manager.
Organizational Relationships
Reporting To
Supervisor- Customer Trade Services
Freedom to Act
GENERALLY REGULATED: Operating within practices and procedures covered by precedents or well defined policies and review of end results. (Latitude for discretion within established precedents/defined policies); supervisory review.
Nature of Impact
Area of Impact
Facilitating/interpretative possibly across departments.
Physical Exertion
Working Environment
Working Hours
Educational Degree
Bachelor of Business Administration or Bachelor of Science preferably in Finance, Accounting or a related field.
Training/Professional Certifications
Certified Documentary Credit Specialist (CDCS), Certified Specialists in Demand Guarantees (CSDG), Certificate in International Trade and Finance (CITF): Preferable.
Computer Skills
Microsoft Office and Banking operating system.
Language Skills
English , Arabic (Preferable) , Other Languages
Core & Functional Competencies
Core Competencies
1. Work Standards - Minimum Rating 2
2. Integrity - Minimum Rating 2
3. Continuous Improvement - Minimum Rating 2
4. Customer Focused - Minimum Rating 2
5. Communication - Minimum Rating 2
Functional Competencies
6. Technical & Professional Knowledge - Minimum Rating 2
7. Follow Up - Minimum Rating 2
8. Managing Work - Minimum Rating 2
9. Quality Orientation - Minimum Rating 2
10. Information Monitoring - Minimum Rating 2
Minimum Years of Related Experience: 4
Sound knowledge of domestic and international trade products of UCP rules including and not limited to (URC, URR, ISP and URDG) and trade products. Expertise in dealing with Foreign Trade related matters i.e. Export/Import, Remittance, Guarantee etc. with good understanding of general banking products and services as well as having sound knowledge in using bank operating systems.

Banking / Financial Services / Broking



Customer Service Ucp Monitoring Operations User Acceptance Testing Export Import Continuous Improvement Service Business Administration Technical Professional


Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

Burgan Bank

View Contact Details
Additional Information Required

Employer has requested some additional information along with your application for this job

Login to Naukrigulf

Continue using

All your activity will remain private