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Senior Officer - Sales & Service

Dubai Islamic Bank

Posted on April 29, 2019

3 - 4 years United Arab Emirates - United Arab Emirates

Diploma, Bachelor of Technology/Engineering. Any Nationality

Opening 01

Job Description

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Job Objective
Guide and deliver timely, friendly & error free services for all customers to ensure the fulfillment of customer requirements by achieving the assigned sales and service objectives/standards
within the established time frame
Job Description
Business Growth
Ensure  the achievement of targets assigned by the Branch manager by conducting phone calls, field visits, cross-selling and referrals.
Migrate customer transactions from the branches to low cost electronic channels to ensure reduced cost for branch operations.
Customer Service
Ensure that the customers are provided with competent, timely and error free services in the area of account opening and account management
(Assets & Liability products, After sales etc) for high levels of service and customer satisfaction.
Consistently meet and exceed service standards set for the customer services.
Guide customers regarding the right product to meet their needs and promote & cross-sell other Dubai Islamic Bank products &
services to existing customers. Generate product leads from walk-in/ potential customers through interaction and dissemination of product
and service information.
Service Quality & Business Operations Control  Adherence to all established Bank s policies, operating manuals, service
quality standards and code of conduct for smooth workflow, high service quality and low level of operational risk .
Compiles and reviews various MIS reports and report any discrepancies to immediate supervisor to ensure accurate service delivery to customers.
Internal Process
To ensure that all transactions are processed as per the compliance rules and regulations and maintain effective due diligence on the
customers before proceeding with any facilities.
To assist and participate in any branch projects (Service Quality Programs, Process changes, Sales etc) and support the launch
of new products and services as per the consumer banking business plan.
Follow up on various cases with all the concerned stakeholders such as customers, internal Bank s departments in order to ensure 100%
closing mandates.
Responsible for reviewing all the system transactions done by SSR before approval.
To ensure proper control measures are in place and perform periodic reconciliation and inventory.
Responsible of custodianship of securities as assigned by the Branch Manger
Training & Development
Attend various training and learning programs to close the skill gaps and to ensure proper awareness about DIB products.
Maintain effective relationship with supervisors and peers and to guide the sales & service team to achieve the set targets.

Banking / Financial Services / Broking

Sales / Business Development

Desired Candidate Profile

Additional Details
Diploma/Bachelor s
degree and above.
Work Experience:
3 years


Senior Officer - Sales & Service


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Dubai Islamic Bank

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