Senior Officer - Sales & Service Dubai Islamic Bank Posted on April 29, 2019 3 - 4 years United Arab Emirates - United Arab Emirates Diploma, Bachelor of Technology/Engineering. Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Job ObjectiveGuide and deliver timely, friendly & error free services for all customers to ensure the fulfillment of customer requirements by achieving the assigned sales and service objectives/standardswithin the established time frameJob DescriptionBusiness GrowthEnsure the achievement of targets assigned by the Branch manager by conducting phone calls, field visits, cross-selling and referrals.Migrate customer transactions from the branches to low cost electronic channels to ensure reduced cost for branch operations.Customer ServiceEnsure that the customers are provided with competent, timely and error free services in the area of account opening and account management(Assets & Liability products, After sales etc) for high levels of service and customer satisfaction.Consistently meet and exceed service standards set for the customer services.Guide customers regarding the right product to meet their needs and promote & cross-sell other Dubai Islamic Bank products &services to existing customers. Generate product leads from walk-in/ potential customers through interaction and dissemination of productand service information.Service Quality & Business Operations Control Adherence to all established Bank s policies, operating manuals, servicequality standards and code of conduct for smooth workflow, high service quality and low level of operational risk .Compiles and reviews various MIS reports and report any discrepancies to immediate supervisor to ensure accurate service delivery to customers.Internal ProcessTo ensure that all transactions are processed as per the compliance rules and regulations and maintain effective due diligence on thecustomers before proceeding with any facilities.To assist and participate in any branch projects (Service Quality Programs, Process changes, Sales etc) and support the launchof new products and services as per the consumer banking business plan.Follow up on various cases with all the concerned stakeholders such as customers, internal Bank s departments in order to ensure 100%closing mandates.Responsible for reviewing all the system transactions done by SSR before approval.To ensure proper control measures are in place and perform periodic reconciliation and inventory.Responsible of custodianship of securities as assigned by the Branch MangerTraining & DevelopmentAttend various training and learning programs to close the skill gaps and to ensure proper awareness about DIB products.Maintain effective relationship with supervisors and peers and to guide the sales & service team to achieve the set targets. Company Industry Banking / Financial Services / Broking Department/Functional Area Sales / Business Development Desired Candidate Profile Additional DetailsEducation:Diploma/Bachelor sdegree and above.Work Experience:Minimum3 years Keywords Senior Officer - Sales & Service REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People Looking for Officer Sales & Service Jobs also searched Dubai UAE All Jobs Officer Sales & Service Jobs in Dubai Sales Jobs in Dubai Branch Operations Jobs in Dubai Branch Management Jobs in Dubai Liability Products Jobs in Dubai Cross Selling Jobs in Dubai Customer Service Jobs in Dubai Officer Sales & Service Jobs in UAE Sales Jobs in UAE Branch Operations Jobs in UAE Branch Management Jobs in UAE Liability Products Jobs in UAE Cross Selling Jobs in UAE Customer Service Jobs in UAE Officer Sales & Service Jobs Sales Jobs Branch Operations Jobs Branch Management Jobs Liability Products Jobs Cross Selling Jobs Customer Service Jobs Dubai Islamic Bank View Contact Details Contact Name/ Designation: - Website https://jobs.dib.ae/OA_HTML/OA.jsp?page=/oracle/apps/irc/candidateSelfService/webui/VisVacDispPG&OAHP=IRC_EXT_SITE_VISITOR_APPL&OASF=IRC_VIS_VAC_DISPLAY&akRegionApplicationId=821&transactionid=843416002&retainAM=N&addBreadCrumb=RP&p_svid=26330&p_spid=1195446&oapc=191&oas=4BrKTdjZfGb6f7FiYcHg8w.. Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?