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Senior Operations Associate, Rider Engagement


Posted on August 13, 2019

1 - 2 years Dubai - United Arab Emirates

Any Graduation. Any Nationality

Opening 01

Job Description

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We’re looking for a talented individual to join our Operations department. This team is responsible for ensuring a seamless delivery service is provided from start to finish. With an in-depth understanding of the bigger picture, you will have the responsibility of ensuring that the rider experience is optimal, consistent and satisfactory.

Whether it is by arranging an entertainment event, tracking the level of satisfaction of our fleet or building partnerships across different verticals, your North star will have to be ensuring incremental improvement in the way our riders interact with us and among themselves, with the ultimate goal of creating a strong community of Deliveroo riders.

Create processes/tools to monitor fleet sentiment/feedback and take improvement oriented actions
Continually analyse and improve processes (rider events management, rider partnerships set up, fleet communication, general Deliveroo fleet support & engagement procedures) to ensure strong alignment with an ever expanding riders fleet.
Create new initiatives to foster our rider community and improve rider satisfaction
Plan and manage quarterly rider events (previous events have included cinema trips and bowling)
Oversee the management of our rider microsite and social media channels
Managing one direct reporting line
Replicate UAE fleet engagement policies for the KW market and ensuring equally strong execution of the actions off the back of those policies

Hotels / Hospitality

Data Entry / Operations / Back Office Processing

Desired Candidate Profile

STEM degree from a good university
Min. 1-2 years of work experience
Experience of working with complex teams and people from a variety of backgrounds / nationalities.
Exceptional organisational skills and ability to execute plans with speed and efficiency.
Driven and confident personality, who can keep a cool head in a crisis and approach problems creatively.
Entrepreneurial mindset and a willingness to get your hands dirty.
Fluent written and spoken English. Hindi & Arabic languages are also a bonus.
Strong Proficiency with Microsoft Office, especially Excel and Powerpoint, or Google equivalents, and a keen eye for data. Previous experience with analytics tools (Tableau, Looker or equivalent) a bonus
Availability for occasional business trips across the GCC (in Kuwait, at the minimum)


Senior Operations Associate Rider Engagement


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When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city. Fast forward 5 years and we operate in 13 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.

We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allow us to deliver our orders in under 30 minutes.

And we’re just getting started

The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it’s clear that our journey in the food sector has only just begun.

We are already a multi-billion dollar company that is more than doubling in size every year. Deliveroo came top in the FT’s’ list of Europe’s fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte’s ‘UK Top 50’ two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us.
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Website https://boards.greenhouse.io/deliveroo/jobs/1804939

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