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Senior Operations Manager


Posted on August 10, 2018

1 - 2 years Other - Egypt

Any Nationality

Opening 01

Job Description

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- Supervision of the customer support team to ensure compliance to performance targets (KPIs) and overall customer satisfaction.
-Conduct employee performance reviews in accordance with company policy.
- Ensure staff engagement and motivation all the time

IT - Software Services

IT Software

Desired Candidate Profile

about you
-Excellent customer service skills.
- Outstanding Interpersonal and communication skills.
- Excellent time management, and organizational skills.
- Ability to work under pressure and deal with multiple tasks.
- Creativity and problem-solving aptitude.
- Excellent decision making skills
- Excellent Managerial and leadership skills
- Presentation skills.
- Result oriented.
- Exemplary people and change management skills.
- Project management skills.
- Hands-on experience in Performance review, evaluation, putting development plans, and motivating team players is preferable.
- Team Building Skills
- Conflict Resolution
- Ability to deal with different cultures and behaviours
- Decision-Making techniques
- Delegation Skills - Coaching skills
- Business and Report Writing
- Strong Analytical skills
- Interviewing Skills
- Excellent Problem solving and investigation capabilities
- Fluent in both spoken and written English
- Solid knowledge on the following technologies: TCP/IP, Frame Relay, ATM, IPVPN, Remote Access protocols, LAN/WAN topologies and protocols
- Excellent knowledge of Orange services portfolio and IT systems
- Excellent knowledge of the Service Operation processes and organization
additional information
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds.
Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.


Customer Support Change Management Staffing Service Operations Lan Wan Incident Management Operations Administrationiness Services


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Located in Al Dhafra Region, Abu Dhabi, Nawah Energy Company is the leading nuclear operator, contributing to the UAE’s civil nuclear program. The company was founded in 2016 as a subsidiary of Emirates Nuclear Energy Corporation (ENEC). It is a result of the joint venture between ENEC and Kore a Electric Power Corporation (KEPCO). Nawah Energy Company ensures adherence to the highest international standards of safety, quality and security, while maintaining operational transparency. Nawah plans to generate 5,300 megawatts of low-carbon electricity from 2020, and meet around 1/4th of the total electricity requirements of the UAE, while improving the quality of life.

Nawah Energy Company aims to protect the UAE environment by reducing carbon dioxide emissions by 12 million tons annually. It is a multinational, multicultural and Emirati-led company, which provides a dynamic work environment to top national and international talent and offer them with opportunities to grow. The company looks out for qualified and dedicated professionals with the ability to perform well as per the business requirements. Offering competitive remunerations and a good word environment to cater to the dynamic requirements of the esteemed clients, Nawah Energy Company aims at building a multi-skilled workforce.

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Website http://orange.jobs/jobs/offer.do?lang=en&joid=73096

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