Senior Operations Officer - WFO

ADIB - Abu Dhabi Islamic Bank

Job Description Role : Senior Operations Officer - WFO Location : Abu Dhabi Role Purpose: Maintain tight and high quality Operational and Administrative controls Key Accountabilities of the role Oversee team operations to maintain high standards of accuracy and control, ensuring error-free execution of high-value transactions and minimizing financial and reputational risks. Monitor and ensure timely processing of finance transaction requests via BPM Workflow System and WFOServices email, alignin Job Description Role : Senior Operations Officer - WFO Location : Abu Dhabi Role Purpose: Maintain tight and high quality Operational and Administrative controls Key Accountabilities of the role Oversee team operations to maintain high standards of accuracy and control, ensuring error-free execution of high-value transactions and minimizing financial and reputational risks. Monitor and ensure timely processing of finance transaction requests via BPM Workflow System and WFOServices email, aligning team performance with agreed turnaround times. Supervise, scrutinize and verify finance disbursement documentation across multiple products, ensuring adherence to approval protocols, Sharia compliance, and system accuracy before final authorization. Supervise and approve all AED/FCY fund transfers, settlement transactions and miscellaneous instructions ensuring compliance with internal policies and Sharia guidelines Manage daily reconciliation of MAP and GL accounts, including Khalifa Fund/MOPA, validate MIS accuracy, and escalate unresolved items to relevant stakeholders. Manage the maintenance and reconciliation of commodity trade records, ensuring timely broker fee payments and alignment with MAP account balances. Review and validate daily control reports, ensure proper document archiving, and enforce adherence to service delivery standards and regulatory policies, deferral follow up/escalation done if required Ensure strategic support to international branches is given and Review documentation for new syndication/structured deals and amendments, ensure timely issuance of notices, and claim agency fees as applicable. Review with External legal and internal legal counsel together with Sharia for the documentation and product structuring for mega and Syndication deals Lead the identification and resolution of transactional discrepancies, ensure prompt escalation of exceptions, and uphold compliance with ADIB policies and procedures. Promote awareness of Business Continuity Plan (BCP) provisions and collaborate with the BCP Coordinator to ensure team preparedness and operational resilience Regularly assess operational workflows and recommend improvements to enhance efficiency, control, and service quality. Encourage continuous learning by actively participating in and facilitating training programs, mentoring junior staff, fostering a culture of growth and excellence, and ensuring cross-functional training among team members Ensure timely submission of month-end MIS to FCD and resolve inquiries from counterparties and business units effectively. Specialist Skills / Technical Knowledge Required for this role: Leadership/Team Wok/Good Communication skills/Highly organized Master/Bachelor Degree in Banking and Accounting - 5-6 years of Banking experience in the Finance origination and after sales service including Syndication Operations