we believe that everything we do has a lasting
impact on our customers and on each other. It begins and ends
with a passion for helping our customers succeed. To give them our best, we empower our teams with the autonomy they need to make smarter decisions and pursue higher value. We
thrive on exploration,
collaboration, and helping every customer grow their business beyond imagination. Fueled by technology,
we are so much more than business cards.
What you will Do
As a Senior Operations Support Engineer, you will be part of a team that enables hundreds of Customer Contact specialists across the world by providing them with high quality support and service for the tools they're using.
Your job includes:
-Resolving problems, determining their root cause and business impact, proposing long term prevention, and reporting on those activities
-Being in charge of the creation and ownership of operational toolsets (including tools that automate manual and operational tasks)
-Acting as the main point of contact for stakeholders related to requests/issues coming from systems in production environment
-Full ownership of production incidents and requests (including engaging needed teams and stakeholders) and driving them to resolution
-Full ownership of the health of Software systems in production environment (including scaling, monitoring, managing upgrades, )
-Proactively recommending improvements to our tooling and processes, to prevent business losses and improve efficiency
In return you will bring
-Educated at an Engineering or Bachelor degree level in Computer Science (or equivalent)
-Excellent communication, organization, and teamwork skills required
-At least 2 years of relevant experience
-Strong capacity for logical thinking, with the ability to troubleshoot problems within a large distributed system, crossing many technology domains
-Willingness to resolve repetitive problems while figuring out systematic handling and prevention.
-High degree of familiarity with a modern administrative scripting or programming language to automate repeatable processes and perform changes (C#, Powershell, Python, etc.)
-Strong SQL skills required
-Knowledge of Salesforce is a plus
-Knowledge of Call Center Software is a plus
-Familiarity with Agile methodologies (Scrum, Kanban) is a plus
What's In It For You?
-Competitive salary + comprehensive benefits
-Continuous development opportunities such as onsite training, meetups, conferences, and online training subscriptions
-Onsite Gym room
-Onsite game room (baby-foot, ping pong, Play-station)