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Senior Processor

Tanfeeth

Posted on October 10, 2019

1 - 2 years Dubai - United Arab Emirates

Diploma. Emirati (UAE)

Medical Insurance, Annual Leaves, Pension

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Job Description

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***ONLY UAE NATIONALS***
• Work Completion:- Receive and respond to queries/requests/complaints received from internal and external customers through mailbox, calls and CRM channels by applying knowledge and technical skills

• Service Delivery:- Ensures all emails, calls and CRM requests are answered within the agreed SLA

• Compliance & Controls:- Adheres to compliance and control policies / procedures when performing tasks to ensure there is no violation of internal guidelines, policies, or sanctions / regulations.

• Problem Resolution:- Applies investigative skills in order to ensure best possible resolution is provided to customer’s concerns

• Effective Communication:- Effectively communicate at all levels including with the customers and staff.

• Attend all training as required by HR and L&D.
***ONLY UAE NATIONALS***


Banking / Financial Services / Broking

Finance / Treasury

Keywords

• Basic knowledge of Trade transactions and trade products including documentation guarantees open account TR shipping grantees LCs documentary collections together with knowledge of all the ICC Publications • Typing skills essential for proces

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Tanfeeth

Largest bank in GCC.

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