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Senior Product Manager, After Market Services (MENA)


Posted on April 2, 2020

2 - 3 years Dubai - United Arab Emirates

Any Graduation. Any Nationality

Opening 01

Job Description

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Amazon is rapidly expanding its presence in the Middle East and North Africa (MENA) region and we are looking for a Senior Product Manager to join the After Market Services (AMS) business. AMS's scope is to reduce customer returns, simplify the customer returns process/journey, and reduce financial losses from customer returns.
The Senior Product Manager will launch and then lead the Vendor Returns & Damage Allowance negotiation function across MENA. This function is responsible for optimizing vendor return terms/rights and driving operational process improvements in order to reduce financial losses from customer returns.
The Senior Product Manager will be responsible for:
Launching and evangelizing the Vendor Returns (RTV) & Damage Allowance (DA) negotiation function with internal and external stakeholders across MENA
Analyzing and influencing the vendor relations and identifying ways to optimize them by ensuring sufficient RTV &DA coverage
Provide data-driven negotiation support to Retail teams across MENA to improve existing return terms with vendors, which can also include direct participation in select business negotiations
Optimizing the vendor-returns operational process by developing technical and operational solutions
Working with global stakeholder teams to share best practices and drive innovation across MENA
Due to the nature of the role, you will work with cross-functional teams including Retail, Operations, Tech, Finance, Legal, among others.

Internet / E-commerce / Dotcom

Product Development / Product Management

Desired Candidate Profile

- Bachelor Degree from a top tier university
- Strong quantitative and qualitative analytical skills, excellent attention to detail and good business judgment
- Strong negotiation skills (Vendor Management experience preferred)
- Strong written and verbal communication skills
- Excellent presentation, organization, and account management skills
- Proven ability to lead and deliver results in complex projects
- An independent self-starter who thrives in connecting people and ideas and has a strong entrepreneurial drive
- Is able to manage multiple competing priorities smoothly
- Proven ability to work with global cross-functional teams and outside partners to drive growth and process improvement for your business
- Excellent excel skills
(preferred by not required)
- Prior Product Management, Program Management, or Category Management experience
- Knowledge of Reverse Logistics and Operations
- Knowledge of process improvement techniques and lean management (e.g. Six Sigma, Kaizen, etc.).
- MBA preferred


Senior Product Manager After Market Services (MENA)


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Founded in the year 1994, Amazon is one of the leading e-commerce and cloud computing companies in the world. Headquartered in Seattle, USA, the company has grown to become one of the largest Internet retailers in the world. It offers separate retail websites in the United States, Mexico, Canada, UK & Ireland, Italy, Germany, France, Spain, Australia, Netherlands, Brazil, China, Japan, and India. Its portfolio of retail products ranges from e-books to software, video downloads/streaming, MP3 downloads/streaming, electronics, video games, apparels, food, jewelry, toys, furniture, and more. Over the years, it has also ventured into the manufacturing of consumer electronic devices.

The company’s mission is to become a brand name that’s synonymous with having a customer-centric approach. Towards this end, it is committed to basing its goals, actions, projects, and future plans keeping the customers at the top of its mind.

Amazon is one of the most sought-after companies among job seekers. The company believes in continually evolving and offers a great work environment that motivates the employees to derive meaningful results. With plans to expand its operations further, the company is constantly on a lookout to add more hardworking and bright individuals to its team.

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