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Senior Programme Coordinator

IARS Egypt

Posted on December 3, 2019

1 - 4 years Alexandria - Egypt

Any Graduation. Any Nationality

Opening 01

Job Description

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Interact directly with customers either by telephone, electronically or face to face.
• Respond promptly to customer inquiries and handle and resolve customer complaints.
• Obtain and evaluate all relevant information to handle inquiries and complaints.
• Direct requests and unresolved issues to the appropriate IARS Egypt resources and follow up to assure customer satisfaction.
• Manage customer records.
• Keep records of customer interactions and transactions including details of inquiries, comments and complaints and details of actions taken via Operational Manager
• Maintain proficient understanding of all IARS Egypt and services.
• Report monthly on customer activities with an analysis of opportunities and challenges and recommendations for action.
• Facilitate customers effective use of courses, resources and services to expand their online program with IARS Egypt.
• Ensures and provides quality service to both internal and external customers.
• Maintain filing systems
• Preparing all tools for training.
• Organize the training include: review the list of participants, monitor trainee in training, support trainer in training.
• Photocopying, distribution, management of training materials as regulation of procedures to control documents.
• Responsible for trainees registration.
• Responsible for tuition fees collections.
• Backup, check training materials periodically.
• Record training plan, training programmes.
• Record results of evaluation and training.
• Archive records of training, including course content, the training, the number of students, results, feedback
• To act as invigilator when required (after attending training programme on invigilation system)


Education / Training / Teaching / Academics

Administration

Desired Candidate Profile

Education: Bachelor Degree or any relevant degree.
• English: Fluent.
• Availability to travel (inside Egypt).
• Excellent Communication Skills.
• Ability to write, speak and interact clearly and professionally.

Keywords

Senior Programme Coordinator

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IARS Egypt


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