Senior Programme Coordinator IARS Egypt Posted on December 3, 2019 1 - 4 years Alexandria - Egypt Any Graduation. Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Interact directly with customers either by telephone, electronically or face to face.• Respond promptly to customer inquiries and handle and resolve customer complaints.• Obtain and evaluate all relevant information to handle inquiries and complaints.• Direct requests and unresolved issues to the appropriate IARS Egypt resources and follow up to assure customer satisfaction.• Manage customer records.• Keep records of customer interactions and transactions including details of inquiries, comments and complaints and details of actions taken via Operational Manager• Maintain proficient understanding of all IARS Egypt and services.• Report monthly on customer activities with an analysis of opportunities and challenges and recommendations for action.• Facilitate customers effective use of courses, resources and services to expand their online program with IARS Egypt.• Ensures and provides quality service to both internal and external customers.• Maintain filing systems• Preparing all tools for training.• Organize the training include: review the list of participants, monitor trainee in training, support trainer in training.• Photocopying, distribution, management of training materials as regulation of procedures to control documents.• Responsible for trainees registration.• Responsible for tuition fees collections.• Backup, check training materials periodically.• Record training plan, training programmes.• Record results of evaluation and training.• Archive records of training, including course content, the training, the number of students, results, feedback• To act as invigilator when required (after attending training programme on invigilation system) Company Industry Education / Training / Teaching / Academics Department/Functional Area Administration Desired Candidate Profile Education: Bachelor Degree or any relevant degree.• English: Fluent.• Availability to travel (inside Egypt).• Excellent Communication Skills.• Ability to write, speak and interact clearly and professionally. Keywords Senior Programme Coordinator REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People Looking for Senior Program Coordinator Jobs also searched Senior Program Coordinator Jobs Executive Assistant Jobs Secretary Jobs Administration Jobs Operations Management Jobs Feedback Jobs Service Quality Jobs IARS Egypt View Contact Details Contact Name/ Designation: - Website https://wuzzuf.net/jobs/p/253228-Senior-Programme-Coordinator-IARS-Egypt-Alexandria-Egypt Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?