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Senior Sales Associate - Chaumet Dubai Mall


Posted on June 17, 2019

6 - 7 years Other - United Arab Emirates

Any Graduation. Any Nationality

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Job Description

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Senior Sales Associate
Permanent employment contract
Position based in Dubai Mall
As a Senior Sales Associate you are a recognized referent for your polyvalence, your performance and your autonomy in carrying out your missions. You will play an exemplary role in the team and act as a real ambassador of the Maison through all the missions entrusted to you.
Main responsibilities:
1/ Being Ambassador of the Maison to all our customers:
- Sharing a moment with your customer: deciphering for knowing and understanding, asking questions, watching and listening
- Creating an "immersion in Chaumet": giving a warm and sincere welcome
- Offering a suitable selection and helping the customer to take his or her decision: answering objections, and identifying "buy" signals
- Sharing the passion for a Maison imbued with a culture of strong values and 238 years' history, taking customers on an emotional journey for discovering the world of Chaumet
- Personifying Chaumet's values by means of established customs and a dress code.
2/ Contributing to the boutique's commercial development by finding new customers and retaining existing ones:
- Participating actively in developing the customer database and the Maison's CRM tools by consulting and updating customer files
- Creating new opportunities after concluding a sale and developing your own customer portfolio.
- Soliciting our customers and prospects to go even further into their "immersion into Chaumet" by inviting them, when appropriate, to events and customer evenings organized by the Maison.
- Cultivating your network, going even further by creating ties with intermediaries liable to enable us to discover new customers.
3/ Integrating a collective history and taking part in the life of the boutique:
- Contributing to attaining the boutique's collective targets by working in tandem with other sales staff.
- Actively participating in team meetings (suggestions, proposals) as well as in challenges, events and occasional activities.
- Contributing to customer feedback and different reports requested by EMEA headquarters
- Ensuring that security guidelines, cash-desk procedures and stock management rules are applied.
- Giving support to more junior sales staff in their phone and written contacts with VIC.
- Accompanying integration of newcomers to the team.
4/ Depending on your development and attaining your objectives, you may also be given responsibilities in occasional missions such as:
- Visual Merchandising: creating display windows and counters in collaboration with the Visual Merchandising team
- Stock management: resupplying and servicing boxes in collaboration with Central Stock and other boutiques in the network.
- After-sales management, liaising with International After-Sales Services
- Training via an in-store Trainer role: passing on messages from the Training team to the rest of the sales team.
- Assuming certain responsibilities in the absence of the boutique's management: drawing up daily and weekly reports, opening, closing and managing the cash-desk, monitoring staff rotas, following up on proximity partnerships (hotels, etc.) ...
• Minimum 6 years' experience in a retail position in the world of luxury goods
• A strong appetite for field work, client and result oriented, an expert negotiator with a good business sense
• A high level of autonomy in conducting your missions on everyday levels
• Relational and situational intelligence, the capacity to listen and empathy
• Artistic and cultural sensitiveness, storytelling qualities, excellent written and oral expression
• The capacity to represent the Maison
• Fluency in English

Sales / Business Development


Senior Sales Associate Sales


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LVMH is a renowned European multinational luxury goods company and a prestige brand in wines and spirits, watches and jewellery, perfumes and cosmetics, fashion & leather goods. Headquartered in Paris, LMVH enjoys a robust presence in Dubai and is among the best known luxury brand in the UAE.

LMVH has a strength of over 1.2 lac+ employees around the world and believes in bringing critical skills to each of its employees. It strongly focusses on creative bent of mind, entrepreneurial skills, international outlook and an appreciation for luxury goods.

The company also offers a conducive environment for career management and skill development through a series of interactive training programs.

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