Senior Sales Associate Jaeger LeCoultre

Your key responsibilities include:

• Achieving and exceeding individual and boutique sales targets, understanding boutique KPIs, and following related action plans.
• Leading by example, sharing best practices, and acting as a mentor for Sales Associates and new joiners.
• Proactively engaging with clients, identifying their needs through active listening, and developing strong, lasting relationships through personalized communication and follow-up.
• Actively seeking opportunities to expand our client network, maintaining the client database, and inviting clients to private events and previews.
• Providing exceptional after-sales service, handling repairs, adjustments, strap changes, and resolving client inquiries promptly and professionally.
• Facilitating communication between clients and Maison service centers, going the extra mile to ensure client satisfaction and build brand loyalty.
• Maintaining a clean, organized, and visually appealing boutique environment, adhering to brand standards.
• Confidently handling sales transactions, processing payments, and managing returns.
• Participating in inventory management, including receiving, stocking, and securing products and accessories.
• Building operational knowledge on all digital tools and adhering to our Maison commercial policy, rules, security protocols, and loss prevention measures.
• Assisting with visual merchandising and product displays.
• Providing in-depth knowledge of Jaeger-LeCoultre history, collections, and technical specifications, presenting and demonstrating timepieces with passion and expertise.
• Staying up to date on industry trends, competitor activities, and new product launches.
• Representing the Maison with sophistication at exclusive events.
• Working collaboratively with colleagues to achieve boutique goals, sharing knowledge, supporting team members, and actively participating in team meetings and training sessions.