• To provide an inspirational shopping experience, maximising every sale.
• To demonstrate excellent product knowledge.
• To meet store and individual sales targets.
• Be the ultimate Brand Ambassador, seen by others as a beacon of the brand and bring to life Burberry s core values Protect, Explore, Inspire.
Sales and Service
• Achieve individual sales targets including Burberry.com sales, customer capture, UPT, repeat business, AUR; and demonstrate sound product knowledge
• Connect with clients and cultivate the relationship in a personalised way to establish and maintain your relationship
• Be perceptive of customers needs, actively listening and showing enthusiasm for the product and brand
• Proactively develop the sale by selecting an appropriate range of options for the customer, providing excellent product knowledge, overcoming objections and offering appropriate additional items (link selling)
• Exhibit the Burberry behaviours, present yourself professionally and in line with the brand image and company grooming guidelines
• Be aware of all services available and ensure all service policies are followed to provide customers with a consistent and global experience
• Actively participate in staff training sessions
• Exemplify the Burberry behaviours when dealing with internal and external customers.
• Present yourself professionally and in line with the brand image and company grooming guidelines
• In absence of Floor Manager or Department Manager, cascade company communications to all members of the department or store team as necessary
• Be the ultimate Brand Ambassador, seen by others as a beacon of the brand and bring to life Burberry s core values Protect, Explore, Inspire
• Have a thorough understanding of garment fit, cut, knowledge of fabrics, styling and manufacturing techniques while being perceptive of the customer s needs, listening and showing enthusiasm for the product and brand
• Possess superb interpersonal skills in order to effectively communicate customers, staff, and management in the store.
• Comfortable using digital tools.
• Proven experience in driving sales and meeting sales targets
• Excellent customer service.