Senior Sales Specialist wolfis

Sales Leadership & Customer Excellence

• Deliver exceptional, consultative customer service with a solutions-oriented mindset.
• Drive and exceed individual and store sales targets through proactive selling and upselling.
• Lead by example on the floor, setting the tone for customer service and performance.
• Resolve customer queries and concerns efficiently by investigating issues and implementing effective solutions.
• Develop relationships with high-value and repeat customers, supporting retention and loyalty.
• Conduct customer follow-ups and customer experience calls to build relationships and expand sales opportunities.

Product Expertise & Advisory

• Serve as a go-to expert for complex product questions and premium product categories.
• Provide support in fitting, configuration, and technical product knowledge (bikes, gear, accessories).
• Stay up to date on all product launches, technologies, and innovations in cycling.
• Monitor and track sales order delivery timelines, ensuring transparent and consistent communications with customers.

Team Support

• Support onboarding and training of new team members.
• Step into floor leadership when needed to ensure smooth daily operations.
• Prepare, maintain, and submit detailed sales reports to management.

Store Standards & Visual Merchandising

• Maintain excellent product presentation and stock accuracy.
• Provide input on merchandising, product placement, and customer flow optimisation.
• Monitor floor activity to ensure all customers receive timely support.