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Senior Security Manager

Autograph Collection Hotels

2 - 3 years Dubai - United Arab Emirates

Bachelor of Hotel Management(Hotel Management). Any Nationality


, Posted on May 10, 2018 1 Opening

Job Description

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Lapita is a Polynesian themed hotel, located in the heart of Dubai Parks and Resorts. A hotel which is dedicated to families and friends who want to stay close to all the activities that the theme parks will be offering. With 504 rooms, including 60 suites and 3 villas, Lapita is the perfect relaxation point after a day of adventures and fun. Part of Marriott's Autograph Collection this amazing hotel offers five food and beverage outlets, two outdoor pools and a lazy river, a spa and health club, Luna & Nova Kids & Teens Club as well as meeting and event facilities. The hotel's name was inspired by the pre-historic Pacific Ocean people and their journey and settlement into the Islands ( the Lapita movement ). The design draws its inspiration from the exotic Polynesian tropical landscapes, featuring Polynesian flowers, lagoon-style pools, and themed activities.
Marriott's Autograph Collection features a select group of upscale and luxury independent partner hotels, each with its own distinct personality, experience, style and features. Located in major cities and desirable destinations around the world, Autograph guests favor hotel stays that reflect their own unique and personal styles. Be a part of our team and deliver an innovative guest experiences that resists predictability.
JOB SUMMARY
Manages security/loss prevention operations on a daily basis. Areas of responsibilities include protection of property assets, employees, guests and property, accident and fire prevention and response. Ensures that all areas of the property are safe and secure. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 4 years experience in the security/loss prevention or related professional area.
OR
2-year degree from an accredited university in Criminal Justice or related major; 2 years experience in the security/loss prevention or related professional area.
CORE WORK ACTIVITIES
Managing Security/Loss Prevention Operations
Assists in the development and implementation of emergency procedures.
Conducts investigation of all losses of property assets and refers to proper management for disposition.
Deploys security staff to effectively monitor and protect property assets.
Comply with all Corporate Loss Prevention safety and security management guidelines and procedures.
Conduct periodic patrols of entire property and parking areas.
Recognize success across areas of responsibility.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.
Implements action plans to monitor and control risk.
Maintains required reports and documentation regarding patrols of property and parking areas.
Provides means for obtaining necessary medical attention on a timely basis.
Leading Security/Loss Prevention Teams
Attends pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to Loss Prevention officers.
Celebrates successes by publicly recognizing the contributions of team members.
Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
Encourages and builds mutual trust, respect, and cooperation among team members.
Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Serves as a role model to demonstrate appropriate behaviors.
Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Strives to improve service performance.
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Ensuring Exceptional Customer Service
Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
Empowers employees to provide excellent customer service.
Meet quality standards and customer expectations on a daily basis.
Incorporates guest safety and satisfaction as a component of departmental meetings with a focus on continuous improvement.
Conducting Human Resources Activities
Assists in minimizing cost of accident claims through aggressive claims management.
Brings issues to the attention of Human Resources as necessary.
Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service.
Conducts hourly employee performance appraisals according to Standard Operating Procedures.
Complete disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
Administer property policies fairly and consistently.
Maintain first aid and CPR certifications required for Loss Prevention officers.
Handles guest problems and complaints.
Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Provides services that are above and beyond for customer satisfaction and retention.
Additional Responsibilities
Analyzes information and evaluating results to choose the best solution and solve problems.
Develops and maintains a working relationship with local law enforcement authorities.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


Industry Type : Hotels / Hospitality
Functional Area : Administration

Keywords

Customer service Monitoring Hospitality SPA Claims Loss prevention Coaching Health club Policies Security management

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Autograph Collection Hotels

Founded by J. Willard and Alice Marriott in 1927, Marriott International, Inc. is a leading global lodging company headquartered in Washington, DC in Bethesda, Maryland. It has over 6,000 properties in nearly 122 countries- Middle East & Africa (245 properties, 29 countries), Europe (512 properti es, 37 countries), United States & Canada ( 4,526 properties, 2 countries), Caribbean & Latin America (225 properties, 33 countries), and Asia-Pacific (572 properties, 21 countries). Marriott International, a FORTUNE 500 Company, started its operations in the Middle East in 1980 with Riyadh Marriott Hotel in Saudi Arabia.





Marriott’s portfolio of brands includes JW Marriott and Marriott Hotels, the flagship brand of Marriott with over 500 international locations, along with the other 30 brands. The ever-evolving and award-winning brands of the organization continue to bring in customer satisfaction by offering exceptional amenities and attentive guest care that sets the industry standards. Known as one of the ‘best employers’, Marriott maintains a work culture that puts its people first. The organization offers excellent benefits and career paths that help its employees to grow professionally and personally. Marriott International promotes innovation, diversity, teamwork and a thriving culture. Marriott International’s merger with Starwood Hotels & Resorts has strengthened its position as the best travel company in the world.



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