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Senior Service Desk Specialist

Client of CC Staffing International Ltd

Posted on September 4, 2019

6 - 10 years Riyadh - Saudi Arabia

Diploma(Computers). Any Nationality

Opening 01

Job Description

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Duties and Responsibility
- Responsible for providing Level (1) support for all software applications and IT hardware used by customer service teams mainly (MS IIS, IBM WAS & IBM Middleware)
- Log, track and resolve Service Requests, Change Requests and Incident and Problem tickets via the group s Microsoft Service Desk
- Provides technical support to all incidents received via users in person, phone, email and tickets; responds to all user requests promptly and follows-up as necessary to ensure satisfactory resolution of user s IT support request
- Respond to support requests and communicate with end users throughout the support lifecycle Troubleshoots application performance issues, and may recommend upgrades, patches and new applications and equipment
- Responsible for the set up and installation of software for new users including assigning application access, ensuring that appropriate security and system configurations are compliant with company standards
- May coordinate activities in support of user training and assistance requests for all programs; may provide basic training to new system users on use of equipment and applications
- Recommends new or alternative approaches to providing technical support to ensure that user assistance is being provided promptly and in the most effective and efficient manner
- Keeps Manager, IT informed of schedules, priorities and problems
Key Skills:
- Databases
- Networking
- System Testing
- Performance Management
- Middleware
Additional Requirements:
Saudi Nationality
- Hold a university degree or college diploma in computer science;
- Excellent knowledge of systems and hardware, database software applications and networking systems and procedures
- Have at least Five years of professional experience in a similar position;
- Have significant experience in customer service with a customer-focused approach;
- Able to prioritize, work under pressure, collaborate and adapt to change


IT Software

Desired Candidate Profile

Key Skills:
- Databases
- Networking
- System Testing
- Performance Management
- Middleware

Keywords

Senior Service Desk Specialist

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Client of CC Staffing International Ltd


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