Senior Service Desk Specialist Client of CC Staffing International Ltd Posted on September 4, 2019 6 - 10 years Riyadh - Saudi Arabia Diploma(Computers). Any Nationality Send Me Jobs Like This SEND Alert Set Successfully Opening 01 Job Description EMAIL JOB SEND Email sent successfully. SHARE JOB Duties and Responsibility- Responsible for providing Level (1) support for all software applications and IT hardware used by customer service teams mainly (MS IIS, IBM WAS & IBM Middleware)- Log, track and resolve Service Requests, Change Requests and Incident and Problem tickets via the group s Microsoft Service Desk- Provides technical support to all incidents received via users in person, phone, email and tickets; responds to all user requests promptly and follows-up as necessary to ensure satisfactory resolution of user s IT support request- Respond to support requests and communicate with end users throughout the support lifecycle Troubleshoots application performance issues, and may recommend upgrades, patches and new applications and equipment- Responsible for the set up and installation of software for new users including assigning application access, ensuring that appropriate security and system configurations are compliant with company standards- May coordinate activities in support of user training and assistance requests for all programs; may provide basic training to new system users on use of equipment and applications- Recommends new or alternative approaches to providing technical support to ensure that user assistance is being provided promptly and in the most effective and efficient manner- Keeps Manager, IT informed of schedules, priorities and problemsKey Skills:- Databases- Networking- System Testing- Performance Management- MiddlewareAdditional Requirements:Saudi Nationality- Hold a university degree or college diploma in computer science;- Excellent knowledge of systems and hardware, database software applications and networking systems and procedures- Have at least Five years of professional experience in a similar position;- Have significant experience in customer service with a customer-focused approach;- Able to prioritize, work under pressure, collaborate and adapt to change Company Industry Consulting / Management Consulting / Advisory Services Department/Functional Area IT Software Desired Candidate Profile Key Skills:- Databases- Networking- System Testing- Performance Management- Middleware Keywords Senior Service Desk Specialist REPORT THIS JOB Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at firstname.lastname@example.org People Looking for Service Desk Specialist Jobs also searched Service Desk Specialist Jobs IT-Software Jobs Networking Jobs Technical Support Jobs IT Hardware Jobs Service Desk Jobs Customer Service Jobs Client of CC Staffing International Ltd View Contact Details Contact Name/ Designation: - Website https://www.ccstaffing.com/index.php/job-detail?OPP_ID=1915&JP_Title=Senior%20Service%20Desk%20Specialist Additional Information Required Employer has requested some additional information along with your application for this job Cancel Login to Naukrigulf Continue using GOOGLE FACEBOOK All your activity will remain private or Forgot Password?