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Senior Service Specialist


Posted on November 5, 2019

5 - 6 years Riyadh - Saudi Arabia

Bachelor of Technology/Engineering(Mechanical). Any Nationality

Opening 01

Job Description

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As a Senior Service Engineer you will perform hands-on maintenance, troubleshooting, assessment, repair and start-ups on pumps and controls travelling to and from customer sites & workshops.
Primary job responsibilities include but are not limited to the following:
• Hands on mechanical repairs or replacements of pumps/spare parts for Grundfos diversified range of pumps either on-site or at Grundfos workshop.
• Hands on electrical and control repairs for Grundfos wide range motors, VFDs and controls.
• Inspection visits for various reasons among which are root cause analysis, energy audits, consultancy, etc.
• Supervision on installation of mega projects or large classified products.
• Commissioning/startup for Grundfos mega projects or complex/large products.
Job responsibilities (cntd.)
• Handling, confidentially, any product early warning through the correct process till securing customer satisfaction with minimal level of disappointment from any product defect at warranty period.
• Judging warranty period failures whether warranty cases or operational faults.
• Partially managing Authorized Service Partner accounts.
• Technical support from the point of view of product knowledge.
• Conduct trainings and seminars internally and externally for basic and advanced pump theories, aside from Service trainings that are occasionally requested by customers.
• Attend customer meetings and strive for creating opportunities of service contracts and similar leads of aftersales with the aid of Service Sales Engineer.
• Creating reports for any warranty case to be reported to our quality department.
• Ensure that the Grundfos global Service policy is successfully implemented on SAP.
What do you need to apply?
To be considered for this position you should fulfill the following requirements:
• Must have a degree in Electrical or Mechanical Engineering
• Must have a minimum of 5 years working experience in a similar role
• Strong competence and experience in servicing pumps, hydraulics, motor controls or rotating equipment
• Must be able to perform advanced pump service/maintenance activities, with the ability to accurately take measurements, complete documentation, and reference proper standards/documentation to ensure quality craftsmanship.
• Individuals with experience in servicing similar/other high value, technically complex electro-mechanical products will also be considered.
• Understanding of pressure, temperature and other operating conditions and ability to service pumps in a production environment.
Professional requirements (cntd.)
• Read and interpret service instructions and IOMs for assembly, repair, reassembly and operation as required including completion of reports in either paper or electronic form.
• Experience using SAP and CRM would be an advantage.
• Preferably with digital and electronic skills and experience.
• Able to work independently.
• Must have good interpersonal skills for daily interaction with customers and fellow employees, with proactive, friendly and problem-solving approach.
• Capable to work in work environments ranging from a workshop to on-site at construction/building/industrial facilities.
• Handle a variety of tools and processes; able to frequently lift objects weighing up to 20 kg.
• Analytical skills with the ability to troubleshoot and diagnose systemic problems.
• Must be fluent in English.



Senior Service Specialist


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Grundfos Gulf Distribution (Grundfos) is a worldwide leader in advanced pump solutions and a pioneer in setting trends in water technology. The company produces, develops, services and sells quality pump solutions that set high standards in the industry. Having a strong presence in the Middle Eas t since the 1980s, the company’s regional headquarters are located in the Jebel Ali Free Zone, Dubai. The Grundfos Group includes over 80 companies operating in more than 55 countries across the world and includes representative companies in Egypt and the Kingdom of Saudi Arabia, and other branch offices in the entire region.

Grundfos runs its businesses guided by the values- Sustainable, Open & Trust Worthy, Independent, Focus on People, Ambitious, and Partnership. The company is committed to meet clients' needs at all levels and is always looking forward to hiring the people with global mindset, strength, and passion to excel in their careers. Moreover, Grundfos offers a rewarding career in IT, trades, business development, sales and engineering. Worldwide, the company has around 19,000 people who get a great exposure of working together with customers, suppliers and colleagues across the world.

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